Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

We just got a booking for 31 nights, the guest received a "monthly Discount" show in the price details. The discount was $10,000 off of a $14,5000 stay. Customer service is refusing to cancel the booking without either charging a $450 penalty or blocking ... Latest reply by Jenny

Hi, I just cancelled my reservation and saw that a refund has been issued. However the method that I used ( credit card) to book the accommodation has been cancelled because my credit card was stolen. Has the reimbursement gone through and if not can I pr... Latest reply by Quincy

Good Morning Community, I have been fighting with Air Bnb to honor their Host Guarantee for over a week after guests left my pristine rental damaged due to cooking habits. My windows were left open in 20 degree weather with the heat on 80 (!), they perma... Latest reply by Stephen1004

Hi It's my first time on Airbnb and despite communicating with their support team, reducing rates and offering discounts, I haven't received any bookings yet. I'm wondering if there are online groups to promote my vacation rental in airbnb or other altern... Latest reply by Ujjwal7

Hi Airbnb Community! In the two years that I've hosted with Airbnb, I've had my share of nightmare guests. When I started hosting, I had zero experience, and quickly learned that Airbnb has no real way of pre-verifying if a guest is going to be good or ... Latest reply by Stephen1004

Can I decline a booking request from an 18 year old Latest reply by Bhumika

I saw 1.5 bathroom specifications from your article in airbnb community(https://community.withairbnb.com/t5/Help-with-your-business/How-to-calculate-Bathrooms/td-p/1437848#:~:text=Airbnb%20full%20bathroom&text=1.5%20bath%20would%20mean%20one,bathroom%20an... Latest reply by Bhumika

So I get a call this afternoon and let it go to voicemail. It was a number from Tennessee. I believe the AirBNB company is out of San Francisco, CA? So I call "Bob" back at the number he called from, he had a very think ** accent, and was in what sound... Latest reply by Kerry473

Hi All, I like the flexibility of hosting a extra bedroom in the house I live in. However, this has happened twice where a guest books and stays in the extra airbnb room that I have. After a few days, they ask me if they can rent it month to month. One gu... Latest reply by Mark4168

I’m june 2022 I reached out to Airbnb whom quickly escalated my request for help as I was scared for my life in Mexico City. Then no response or help. Security is a joke and our information not private. People were able to find my location and get access... Latest reply by Bhumika