What hosts are saying

    Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy
    Hi all,Looking for some advice. I had a 5.0 star review with about 20 total reviews and recently hosted a guest and her family that stayed 3 nights. They never responded to any of my messages (not completely unusual from my experience) but in the review a... Latest reply by Mike-And-Jane0
    So a guest left a crappy review saying that the internet and the hot water didn't work but that's a lie. It's a duplex and the people staying in the other side didn't have any issue with the internet the day before, the day of, and the day after of the g... Latest reply by Hannah1140
    Just had a very poor experience with Airbnb. Their process for dealing with reviews is an absolute joke. We had stayed in a shared apartment in Florence Italy and the host accused us of taking her towel. Initially she phoned and asked if we took it to whi... Latest reply by Pat271