Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Can someone verify if a guest can actually invite third parties to live during his stay with us being notified ? As according to Airbnb it’s ok for them , to me it’s not . Especially when a guest time to leave and he actually leaves to the airport and he ... Latest reply by Helen3

Today I had a booking request come through for 3 nights. I accepted the request. But the guest never finished the payment information, and p the booking says awaiting payment. No the rental suite has been blocked off for the entire weekend preventing oth... Latest reply by Peta7

Hie teamCan anyone help me, I have two Payoneer accounts. One is connected to Airbnb and that's not the one I want to use. How do I remove it and add the other one as a payout method? Latest reply by Emiel1

Hi everyone,We are somewhat new to hosting and although most guests are fantastic, we get a few who break the no smoking and no pets policy. I have these rules in as many places possible on our listing site but it seems we get a few guest who just seem to... Latest reply by Rick4406

A guest with no feedback and a profile photo of a dog has booked to stay with me. Airbnb state in multiple locations on the website and in the app that if a host isn't comfortable without a photo that shows their face I may cancel, penalty free. When I co... Latest reply by Helen3

Hello Hosts, hoping to get some guidance. I don’t think calling customer service again is going to help. I have 2 listing on the same rental, one listing with the kitchen, one listing without the kitchen (I just lock the kitchen door). My current guest bo... Latest reply by Ann487

Our guests trashed our place - left garbage everywhere, vomit spills in living room, kitchen, bathrooms... they smoked and the place stinks... (while no smoking is allowed). They have incurred us quite some money on additional cleaning costs. We are consi... Latest reply by Ziad27

Sono il proprietario di un appartamento a Milano che ho affittato con contratto annuale e specifica clausola che vieta il subaffitto, adesso trovo che il mio inquilino è sparito ma ha piazzato in casa mia una ragazza a cui ha subaffitto per 20 giorni il m... Latest reply by Emiel1

I am currently hosting my 11th booking. I have 4.9 stars thus far and trying to make Superhost. Guest sent me a pic of an apple that's been bitten, claims 'we may have an unwanted guest', asks that I bring traps. The bite marks look like a person's. Husba... Latest reply by Gwen386

I'm thinking about diving into the STR world. Besides knowing how many days a month a i can book, how much laundry i'll need to have done seems to be the biggest unknown. I noticed many hosts don't put comforters on the beds. That's fine in Los Angel... Latest reply by Aram135