Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I turned a future guest down because of low ratings, past reviews and it was last minute for "someone" else. Should I have replied? He had a 3 star rating and apparently had tried something similar with another host. Thoughts? Latest reply by Kitty-and-Creek0

Recently a guy messaged me saying that ''Look… All living expenses are covered by the company I work for. I have a business trip planned, but I have the option of not going. I want to get back part of the travel allowance allocated for housing. I can book... Latest reply by Geneviève9

Hi is there anything I can do or is there something wrong with our listing? We’re not getting bookings and everyone says we would be booked up all summer? [Title updated by OCM] Latest reply by Fred13

New to hosting this month. I received an inquiry from a possible guest stating they were trying to “help” a military family and wanted to book for about 50% of our posted rate. I declined. I just received another inquiry from the same person with a differ... Latest reply by Fred13

Hi, In our airbnb we put everything so our guests can feel comfortable. they have from toiletries to softener , dishwasher etc. link of our airbnb; https://www.airbnb.com/h/modern-new-apartment-curacao we have two guests with a reservation of two weeks. ... Latest reply by Nur785

Dear all, I am new. Can I have some suggestions? My max guest count is 5. There is a new booking for 4 adults. but in the message it says there will be another 2 kids under 5 yr old. (total 6 persons) I have a king bed, queen bed and twin folding bed. Jus... Latest reply by Yi-Tsang0

My wife and I originally booked an airbnb for the weekend of May 12-14, which turned out to be Mother's Day weekend so we attempted to change our reservation to May 19-21. I got a message from Airbnb about this and replied "confirm" or "confirmed" but app... Latest reply by Nur785

Hi, just wondering whether someone had to deal with booking made by accident or a child making booking and the cancellation process? I can't get a full refund from the host despite cancelling as soon as I have noticed and explaining it was unintentional. ... Latest reply by Agnieszka97

My account under the phone number is locked for no reason. Your system is a complete mess. I've literally just uploaded my ID and photo, and I logged in using verification code. And all of a sudden you locked my account because you have to confirm it's me... Latest reply by Paula

Why does ABNB website require all the multiple log-ins and verification codes and it won't complete my request to book until I explain why I'd want to rent a cabin along a creek in the woods?????? I find the location I want, confirm it is available on my... Latest reply by Kitty-and-Creek0