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Hi. I recently had a negative experience with a host. I submitted a complaint to he about the condition of his property. After being verbally abusive I sent him photos to prove my complaint. He backed down and apologised for the situation. He then offered... Latest reply by Kia272

I have a lot of rules on my listing. Much more than most. I don't seem to have too much trouble attracting guests, but I guess it may help if I had less of them. Here is a list of rules I have that many guests don't follow and my reasons for having them.... Latest reply by David3418

Booked my house for 4 nights on consecutive weeks, to 4 people. Got a text from "guest" that booked, and she said that "her crew found mouse droppings throughout the house". I realized that the booker was just an agent for a construction crew, and she w... Latest reply by Sarah977

HELP! This just happened to my parents, I’m posting on their behalf. They have a separate studio next to their primary residence that they have listed on airbnb. They allow their guests access to the yard, including the hot tub and parking areas. This are... Latest reply by Gabi167

I presently enjoy the ability to work from home and therefore am always on hand during our afternoon check-ins and can activate our door code just a few minutes ahead of time to prevent unauthorized early check-ins, for which we do charge a fee. However,... Latest reply by Brenda1034

Had my very first bad review, guest was difficult to begin with. He is highly critical with overly high expectations and little adaptability. It was already a nightmare hosting him. He banged on the walls just because he heard steps from apartment above. ... Latest reply by Lia15186

Hi, I need some advise, I don’t know what to do anymore. He always waits till really late at night to complain and then he complains about noise from early in the evening. And if I don’t reply immediately, he lodged a complaint on Airbnb and mostly when I... Latest reply by Ann72

Airbnb did not auto send guest checkin instructions. Last guest I had it came up in messages Airbnb checkin instructions sent to guests. How do I manually send them now. They were customized instructions with pictures of each room codes nicely. What now j... Latest reply by Dale711

I currently has a guest staying at my property and wont leave nor paying rent for more than a month. Should we call the police? Not sure if we can go inside the house without warrant? Airbnb has been notified, but still waiting for response. Latest reply by Elena87

Hi guys! I'm brand new to hosting and have my first guest arriving tomorrow. I've been mulling over potential scenarios and how to handle them and am at a loss 1. If an appliance breaks during a guests stay, should it be repaired while they are still the... Latest reply by Jasmine343