Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

What are your recommendations for guest who stay longer than 30 days in your home? Do you offer House cleaning and how often.As a host do you leave extra or how much linens/towels do you leave in the home? Latest reply by Lorna170

I received a strange inquiry from a guest asking several questions about the proximity of my place to a nearby condo, if my place is quiet, has good hot water, etc. They initially asked me to call them, but when I told them I would only answer questions o... Latest reply by Ryan2948

My last 3 guests who brought their pets didn’t add the pet fee to their reservation. I contacted airbnb super host help the first time and they had me do a resolution center thing and add the fee before they arrived. That worked. Since the next 2 did t... Latest reply by Lorna170

So, this is a really small, trivial thing, but it drove me absolutely CRAZY today. I have a guest who has terrible communication (doesn't respond to ANY messages, ignored all check in instructions, refuses to listen to any logic about basic stuff) and ... Latest reply by Huma0

Hello - I have 2 outside chain link gates that I’m I’m looking for smart locks for them. I want to be able to control them from home and unlock them from phone or at least change the combo. If anyone is able to help me and send some recommendations…I’ll a... Latest reply by Bhumika

I was clearly subject to fraud in a travel arrangement I made in Canada. Lack of transparency as new house rules you learn about after you pay the money to the host. I traveled to Canada for business and was informed after booking that I will have no acce... Latest reply by Ahmed558

Why are hosts not held to policies but guests are? Community policy says they should answer within 24 hours. I paid over $3,000 for a booking that’s still three months out and asked for a cancellation as my circumstances have changed. It’s not a last minu... Latest reply by Pat271

To the CEO Mr. Brian Chesky, If your reservation is canceled by the host without any reason, or if the reason is "unauthorized party" without providing any proof, will you accept the cancelation? If the support team off you $60 and close the case and you ... Latest reply by Huma0

To the CEO Mr Brian Chesky , ** I have a serious complaint recently my stay in Airbnb stay . The experience I had with Airbnb support was a nightmare . What I experienced ? I had a bad experience with my host and I had to escalate to Airbnb support . 1) e... Latest reply by Yiqian0

I booked a place on the 16th of December, I was supposed to stay at the place from the 29th of December until the 15th of January. I messaged the host on the exact date I booked his listing, he didn't reply. I contacted AirBnb support that I'm fearful tha... Latest reply by Bhumika