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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Unbelievable…Last spring, after an uninterrupted designation of Superhost for over 5 years, they pulled my Superhost because of a cancellation I did (my only one ever) 6 months before. It was never reinstated despite all the horrible stuff I went through... Latest reply by Deb75

22 September i recieve a 10 days request from 29 September to 10 October for two people, i accept but she cancelled minutes after, no problem. Two days later i recieve another request, this time only for one person, this person is from china too so ask "... Latest reply by Helen3

Hello Everyone, This is a case about a fraudulent and deceitful act by a guest (Dorianna *personal information hidden*) and Airbnb's flawed resolution system. The above guest booked my place for 33 days and checked-in Fri 13th of March 2020. Just before h... Latest reply by Helen744

Does anyone else have the issue of AirBNB allowing inquires that don't meet your booking requirements? For Christmas week I have a minimum 7 night stay, always max of 6 guests, and no pets (community rules). AirBNB allowed an inquiry for 3 nights, 7 ad... Latest reply by Ruth1184

Hi guys, I would like to get your advice on this. We have an apartment with two bedrooms.Airbnb gives you only the option to choose the amount of guests but not the amount of rooms that you want to book int he apartment. We mention on our page on Airbnb ... Latest reply by Emiel1

I had a guest book last minute. They had good reviews (tho they were a guest in a group where someone else booked in those reviews and weren't mentioned at all) from other hosts, so they were able to instant book my place. Last minute bookings are trickie... Latest reply by Mike-And-Jane0

Hi guys, so I get guests from time to time who just write reviews because they want refund or just don't want to pay. CS most of the time does not even read comments and reviews. Is there any way besides tagging Catherine Powell here each time to have the... Latest reply by Jenny

Hello,I am new to hosting. I have Air con in each room of my house in Italy. And nowadays price of electricity are skyrocketing . Is there a way to tackle this issue with Airbnb? Can we add a sort of extra tariff for guests that want Air con during their... Latest reply by Sudsrung0

And I mean TOTALLY clueless. Vent.... So I have a guest who has confessed that they have not been out of town in 30 years. Not only that, this guest has never traveled out of their state since young adulthood (the state is a neighboring one.) Its an older... Latest reply by Eleonore32

Hi guys, I would like to tell you about my experience.The last guest (Sebastian) also came from USA as the guest now in my room, paid for 4 weeks, wanted to check out after 3 weeks with reason to travel to Phuket island, sent me date change told him that ... Latest reply by Mike-And-Jane0