Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi , I wonder if anyone else has had the issue whereby guests have caused a large amount of damage which was reported as they lefty he property direct on the phone to AIRBNB. There was so much damage that we had to work around the clock to get te place c... Latest reply by Tamsin12

So I had this young couple checkin on 6/8/19 for two nights, the female who made the booking asked if I would do an early check-in, that they would be arriving at 9:00AM. I had a one night booking for 6/7/19 and was not sure how early I could check them ... Latest reply by Erika620

So...I'm pretty angry about a guest experience. First, the guest checked in 2 hours early without requesting to do so (we are self check in). Because of the size of the room and the amenities we offer, we only offer the room to one guest. This guest check... Latest reply by Sarah977

I am new to Airbnb, but not to vacation renting. I have a guest who arrived New Years Eve night, an hour or two into their visit they complained about the toilet not draining. (Mind you I live an hour away from this property, through a major mountain pa... Latest reply by Kelsey155

In the early years I never had any issues as guests were familiar with “home share” experiences and were extremely respectful but as time marches on more people use Airbnb as a cheap alternative to hostels this has become a frustrating and most difficult ...

Hi are we in the UK allowed to give alcohol away in the room for a guest Latest reply by Mike-And-Helen0

My guest canceled their reservation for a long term booking that was to take place in late March-April.Apparently AIRBNB has a long term cancelation policy that overrides our own cancelation policy. I have no idea how to issue a refund under this long ter... Latest reply by Anonymous

my guest didn’t arrive on time. I want you to know this because I don’t know what to do. Please help me. Thank you in common. Latest reply by Shota28

Is there a wholesale site to buy new bedding and what material have you found that holds up best? How often do you buy new bedding? Thanks Latest reply by Stacey180

I posted the other day and Airbnb closed in my favor again. The host keeps opening up new cases. Now he is saying I damaged the stove. He is upset because Airbnb refunded me for $500. 40 days after check out is when he asked for more money, I refused... Latest reply by Sarah977