Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We have some current guests (in our shared space who are not 'bad' per se, just a little overwhelming. Arrived at midnight, which we agreed on, but very noisy outside (disturbing neighbors), loud in the house, running baths at 1am and speaking so loud. Al... Latest reply by Glen-N-Penny0

Hi! I am new here and suddenly I had recently 3 very long bookings (1-2-3 months) to be accepted from my side. What is common to all 3, none was having correct name or a photo, all 3 profiles were made this month and when I ask for more information about ... Latest reply by Katerina378

My very first guest tried to cancel the day of his arrival but did not have success with team Airbnb. He did not contact me that night. The guest then contacted me 2 hours before check out and wanted to seemingly stay for a free afternoon and night. I ref... Latest reply by Gillian166

Hello,My brother and I are looking for a person who could welcome our guests and also take care of the cleaning. If you have any leads in Cortina please let me know. Many thanks in advance for your help Best, Patricia Latest reply by Emilie

We ask all our guest for suggests and criticisms on how to improve our home so we can make the airbnb experience better , we do ask them to leave all criticisms in private and not in the review . I tell all our guest that we only give 5* REVIEWS in the h... Latest reply by Helen744

I've included my pet in search criteria but the distinctions seem unclear. It seems that "pet friendly" only applies to assistance animals at times not a "family pet". Often the details such as size of dog restrictions are buried in some related page b... Latest reply by Sheila646

Rented a dog-friendly AirBNB. Around 9:45pm last night, found our 16-lb dachshund chewing on what appeared to be a Greenie dog treat but was actually TomCat rodent poison. The packaging, as well as the EPA, clearly states that rodenticide MUST but placed ... Latest reply by Gillian166

Kindly check this link for me : **[Link removed due to safety reasons - Community Center Guidelines I already booked this property and I have gotten an invoice. Latest reply by Fred13

I am new to AIrBNB and had a guest that booked for 6 months away and we both agreed to cancel and AIRBNB is charging $130. For what? I have been on the phone all day (over seas). Does anyone have a contact number in the United States to resolve this? I ... Latest reply by Fred13

Hi this is mahesh hosting from last 4 years ! bad experience with last guest . airbnb verify the ID identification in their policy and system but 4 guys they checked in with one ID ..the made whole mess in house broken the security from lock now airbnb do... Latest reply by Gillian166