Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

My furniture is rated for residential / domestic and for average people. How to deal with over size and overweight people showing up at your door to realise that your furniture poses a risk to them and could be damaged? If they require extra large and st... Latest reply by Rhonda45

Hi! Our neighbor just complained about our guests after I had posted a glowing review. Apparently the guests did not adhere to the no party rule or the quiet hours rules. Is there anything I can do now that I’ve posted a review? Latest reply by Brian2036

Not confident this is a good idea as far as security is concerned. Need more information on how this will work. I have and utilize, for my guests, the August Lock mechanism and App for all my guests because keys can be lost and/or improperly duplicated. ... Latest reply by Denis130

I want to add a guide to local flora and fauna to my wilderness listing. The guidebook program is nice, but it does not allow me to add pictures of the plants and animals that guests might find here, and none of the categories I have to choose from are pa... Latest reply by M199

Hello, my name is Ashley and I am new to hosting on Airbnb! I was wondering about any good cleaning/organizing tips or tricks you have found works? I am hosting a four bedroom, two bathroom house that is pet friendly. (under 50 pounds) Also, do you have a... Latest reply by Colleen28

Hi,My boyfriend and I are staying in an airbnb that looked really nice on the photos. When we arrived (on Friday) the host mentioned that there was a repair man coming to repair the boiler the following day (Saturday) and that he has been trying to fix it... Latest reply by Mark116

So many hosts have been posting recently about guests complaining that they saw an insect in their ABB space. Some guests have even asked hosts to remove insects from outside! As the purveyor of Firefly Cottage, I am particularly sensitive to this issu... Latest reply by John5097

I am very disappointed in the number of convicted felons Airbnb has put in my home. On 2 different occasions these felons stole from me personal property and Airbnb did nothing to help me. Who else has this happen to let’s file a class action Latest reply by Gianni265

I just connected my Yale/August smartlock via the"works with" section of the app. For the next booking confirmation I see the automatic email sent to the guest. I was wondering if there was a way to customize that message or even control when the automat... Latest reply by Neill23

Its been only a month and I have had 3 bad experiences. I do not want to write bad reviews and prefer not to write anything about these guests.Wondering if there is a way to block them from re-booking without them knowing Latest reply by Gianni265