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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I just had a girl book for a week in one of my self-checkin suites. She said her "and a friend" were coming to stay for the week. Her ID was verified, had a profile pic but had no reviews. I happen to also own a bar downstairs from my suites and was getti... Latest reply by Sarah977

Hello Everyone, As a Co-host I recently went through the downside of renting a home to a film crew for production. I personally met with them months prior to get a feel of how it would be. This was the first film shot in the house, so myself and the pri... Latest reply by Yuki242

I'm a long time host and have managed several properties through the platform with little to no issues. Earlier this year I had hosted a new guest who turned out to be deceitful and manipulated me and the co-host who help to manage the property. Due to t... Latest reply by Jeffrey434

I had a one night booking, and the woman and I communicated quite a bit before her arrival date. She informed me that day that SHE was not sure if she would make it, but that her companion still might be able to. I said that was fine, and she gave me his ... Latest reply by Anonymous

After going through the worst Level 5 Covid Lockdown globally, South Africa moved into Level 1 recently and we received our first much needed and appreciated request from an Airbnb guest that later turned out a competitive host, requesting to make payment... Latest reply by Fred13

How to review the guest who uses everything in a very short period of time? For example, a couple weekend stay when all beds are slept in, all towels in two bathrooms used, half a huge container of coffee plus an entire sleeve of Nespresso pods gone, mul... Latest reply by Debra300

I have a guest that is currently staying for a month that texted this morning and said there is a huge problem, the neighbors are killing pigs all over the property next door and because a couple of the guests are vegetarians this is a major problem for t... Latest reply by Helen350

We rented a place in Mexico for December. We messaged the host in the AirBnb app. He did not respond. We tried messaging the help center. They told us to call him. His number is Not a working number. We waited the 5 days the help center said to wait... Latest reply by Sarah977

[Guest] stayed at my Airbnb. He trashed the place and the TV 'went missing'. He also stayed longer and promised to pay but disappeared with the keys. I left him a good review the previous time he stayed but am now unable to remove it. I urgently need to r... Latest reply by Helen3

Airbnb did not respond to my concern. They send a m sage of acknowledgement but closed rather matter thereafter without follow up of the case. Latest reply by Anonymous