Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

My listing says no child or adult needing supervision can be left alone at the home. How have you resolved this? Latest reply by Linda108

I had a guest enter my property via my lockbox three hours before the check-in, before the cleaning was completed. In other words, the guest had illegally entered the property. The guest then complained to AirBnB about the house being dirty and AirBnB g... Latest reply by Kelly149

Is this not a violation of Airbnb’s policy? It certainly is a breach of the rental agreement that the primary guest signed after booking. What can I do?? BACKSTORY:All of the guests got extremely drunk last night and majorly violated my no party rule and ... Latest reply by Sarah977

how regularly do you get your pool or spa cleaned is it after you have a client each time?

I need to book this for a lady whose name is Somayeh**, I prefer to have a persian host like Nima to contact and talk with her to hep for booking a place. This is the first time for my self that I want to book a place through Airbnb. I want to pay inst... Latest reply by Sarah977

I had a guest who booked at least a month ago and scheduled to move in Thursday. This morning I got a message from Airbnb that this guest prefers a hotel so they moved her and I will not be getting a pay out. She was moved to a hotel listed on Airbnb. I t... Latest reply by Linda108

Hi there, Is there a way to block a specific host from stalking my listing? Cheers Jasmine Latest reply by Lisa723

Hello all!Would someone be able to clarify what options we have as hosts with the up and coming Enhanced Cleaning feature.Not sure if I am interpreting the info correctly released in this recent article from April .... : ( https://www.airbnb.ca/resources... Latest reply by Sandra1800

Hi there,I am wondering how other hosts handle a guest that arrives late? My listing is for the entire apartment and upon the guests request I agreed to meet them at the apartment for the key exchange at 11:00am. I originally offered for them to pick up k... Latest reply by Helen3

Hi all! I have an issue I need some advice on. We rent a studio apt in a tourist area and offer quite a few amenities: we are on a lake and allow guests the use of two kayaks, a paddle boat & a row boat. We offer life vests and paddles too. We have other ... Latest reply by Donna480