Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

In our years of hosting, I would say the majority of our guests who are non-native English speakers have not followed our check out instructions and have been our messiest guests. It has been difficult at times to hold on to the spirit of diversity and i... Latest reply by Annette76

We have rentals in South Florida. So, everyone comes here for the sunshine. When guests book through out website we Strongly urge them to purchase travel insurance that allows them to cancel and we still get paid. We tell them them medical emgergencie... Latest reply by Jenna-And-Drew0

My host is a bit of issue first of all. She is a wife of married couple who broke up a month after my long-term stay of several months started. She took over the Airbnb account management after the husband left the house. After a month later, she started... Latest reply by Ikuyasu0

How do you deal with needy clients? I have helped them in the past,but it always ends up being a hassle. They ask questions likeShould I take a bus or an uber downtownwhat bus numberwhat should I packwhat is the weather that time of yearis it safedo you h... Latest reply by Laura2592

I manage a condo association and we rent thru Airbnb. I got a reservation at 11:45 PM the night before and had a bad feeling for some reason about it but couldn’t decline. It was for one of our rooms that is really in need of cosmetic updates, but I clean... Latest reply by Elena87

THE WORST AIRBNB EXPERIENCE. TOTAL NIGHTMARE! Arrival at the Airbnb location which advertised for “street parking always available”, but actually no street parking available at all After confirming that street parking is always available as advertised in ... Latest reply by Quincy

Wondering if anyone knows what happens when you have a guest that is uncommunicative or otherwise not considerate. I am a new host. I know the survey where you rate the guest at end of stay asks if you will host them again. If we say no does that mean the... Latest reply by M199

Hi everyone! I am new to hosting and I was wondering what people say to guests who request full refunds on non-refundable or only partially refundable bookings? So far I have had two people ask for refunds -- one who canceled the same day and one who ... Latest reply by Jean5467

I am in the middle of hosting a long term stay, now 4th of 12th month. One guest that had booked the room has previous stay with Airbnb with good review and i do not have any issue from him for this stay. However, his room mate (new to Airbnb) has been a... Latest reply by Sarah977

Hi there, I have a week long booking with a couple who said they were coming to visit their daughter who lives a block away. I thought they would stay most of the day at the daughter's house but the daughter drops off her 2 small children (age 5 and 6) f... Latest reply by Helen3