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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello,My apartment is not pet friendly as I don’t want to deal with the cleaning, urine odor and pet fur all over the house and my apartment has carpet everywhere. Also many people are allergy to pets fur and that’s why I don’t allow pets in my apartment.... Latest reply by Bhumika

I'm not able to reset my password and therefore logged out of my account. Airbnb wants to confirm it's me and is giving me options to send a 4-digit code to my mobile number or a call. I chose both options multiple times and haven't received a code. The c... Latest reply by Bhumika

Hi. Host from Sweden here. We've had some issues with the warm water heater not working from time to time and is coming of age, I wished that it would happen after the summer, but the problem gets more frequent. Fortunatly it has only affected guests in s... Latest reply by Bob297

New to AirBnB - I recently attended a retreat in Gatlinburg TN. The AirBnB was registered under the retreat leader's name. She caused many issues and unreasonable demands on the AirBnB host. She wanted to stay for free even though she charged each retr... Latest reply by Helen3

Air bnb has given me the worst customer service I’ve ever experienced and I’m a bartender so I know what bad is. My sheets have yellow stains on them. The toilet has no toilet paper. After waiting in the rain for 45 minutes we were met by a guy who said h... Latest reply by Pat271

Hi guys,I just had an absolutely horrendous situation in copenhagen. I had booked an airbnb which stated that it was a reservation for an ENTIRE APARTMENT. When i checked in, I found out the apartment is actually shared with someone else. Immediatedly I w... Latest reply by Bhumika

 Lots of reviews of promo period but no bookings.It's only about price then or?.. Latest reply by Vito377

I had a trip recently 05/05/2023 - 08/05/2023 & upon returning was accused by the host of stealing/removing spare linens from her property, she tried to claim for £350 which I declined. She involved the resolution team who asked for evidence to support m... Latest reply by Mike-And-Jane0

We require Saturday/Saturday 7-night rental checking in allowed on Saturdays after 4 pm. However, we are making an exception for specific dates June 12-17th, currently available due to an error. How do we make a check-in exception just for this these d... Latest reply by Pat271

Looking for a host that can assist with our 3 bed townhouse which we will be acquiring later in the month. After a manager that can take care of reservations, cleaning etc. Thank you! Latest reply by Paula