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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I have been hosting for a couple of years now, mainly long-term stays (minimum 25 nights) when I'm out of country myself. I had a first bad experience with a guest this time. The guest left my apartment a huge mess. The sink was full of dishes and my pots... Latest reply by Elisa

I have a 2 night minimum. A guest has asked to reduce her booking to 1 night. I'm okay with this, let her know there would be an additional $25 added to my nightly rate for one night and asked her to make the change on her end. The stumbling block is th... Latest reply by Elisa

First time staying at an Airbnb…. And it appears that the host has the thermostat set at different temperatures throughout the day and night…. I am full-blown menopause and need some cold air at night just to be able to sleep… My youngest son who is with ... Latest reply by Bob297

I stayed at an airbnb with 3 other female friends in Saugatuck Michigan. On the morning we were to leave, we walked out of our room to find a strange man on our couch. Thankfully he was just drunk and harmless but things could have been worse. We called t...

I wonder if any other host has had such an appalling experience with Airbnb support and so-called "Support Ambassadors". I had a guest report a complaint about a couple of insects in my listing. Without asking for any input from me, Airbnb found me "guilt... Latest reply by Silvia1159

I had a terrible experience with the resolution team and now I don't ever want to host again. Thoughts? Latest reply by Silvia1159

Are your guests normally free to use air conditioning at any temperature and throughout the year? What is the temperature you consider appropriate inside the house? Have you ever had problems with guests and air conditioning? I ask because in the past g... Latest reply by Selena111

I am living in Ontario Canada. I have 1 guest booked 30 days and don't check out after 30 days staying. He stayed in room, kitchen and washrooms are shared. He has car parking on my driveway.Can I take his stuffs out or call police to help?I will call Air... Latest reply by Lien1957

I own a property in San Diego which I rented out to a tenant with the EXPLICIT statement that any subletting must be for a length of 30 days or more. This is a rule of our home owners association, so I really have no control over the fact that short term ... Latest reply by Michelle4336

I had guests stay at our house one night and agreed to our house rules with check out at 10 am. They also agreed to a late check out fee of $75 (I know it’s not enforceable) in our house rules as we have tight turn around times. My cleaner got there right... Latest reply by James321