Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

So...I'm pretty angry about a guest experience. First, the guest checked in 2 hours early without requesting to do so (we are self check in). Because of the size of the room and the amenities we offer, we only offer the room to one guest. This guest check... Latest reply by Sarah977

I am new to Airbnb, but not to vacation renting. I have a guest who arrived New Years Eve night, an hour or two into their visit they complained about the toilet not draining. (Mind you I live an hour away from this property, through a major mountain pa... Latest reply by Kelsey155

In the early years I never had any issues as guests were familiar with “home share” experiences and were extremely respectful but as time marches on more people use Airbnb as a cheap alternative to hostels this has become a frustrating and most difficult ...

Hi are we in the UK allowed to give alcohol away in the room for a guest Latest reply by Mike-And-Helen0

My guest canceled their reservation for a long term booking that was to take place in late March-April.Apparently AIRBNB has a long term cancelation policy that overrides our own cancelation policy. I have no idea how to issue a refund under this long ter... Latest reply by Anonymous

my guest didn’t arrive on time. I want you to know this because I don’t know what to do. Please help me. Thank you in common. Latest reply by Shota28

Is there a wholesale site to buy new bedding and what material have you found that holds up best? How often do you buy new bedding? Thanks Latest reply by Stacey180

I posted the other day and Airbnb closed in my favor again. The host keeps opening up new cases. Now he is saying I damaged the stove. He is upset because Airbnb refunded me for $500. 40 days after check out is when he asked for more money, I refused... Latest reply by Sarah977

Добрый вечер ! обращаюсь к вам по поводу данного бронирования HMAHMFFR9Q .Клиент испортил имущество и я открывала спор и выставляла ему счет но он не оплатил

This is part of the CC Festival of hospitality, original topic created in the Italian speaking Community Center, by @Vittoria25 and translated below. --------------------------------------- Before I get into the topic about what (in my experience) ... Latest reply by Manasui0