Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

The camera is outside the unit, It is a ring camera even though it comes with a microphone I only have it to see the outside of the units pointing at a hall to make sure is clean and well maintain since I'm overseas, guest said he felt that it was intrusi... Latest reply by Joan2709

I do not want to share my id or face in digital form. Latest reply by Kia272

Hi there, I had a booking for 1 night (26 December 2024) for 4 adults, and I was feeling unsure about the guest as they had no reviews. I tried to contact the guest on multiple occasions, but they did not respond. I messaged the guest that if they do not ... Latest reply by Helen3

Hi guys! We had a guest arrive 2 hours BEFORE check-in, stay for 2.5 hours and decide our place wasn’t what she expected. She therefore canceled 30 minutes after the set check-in time and is now asking for a one night refund for the second night. ... Latest reply by David13024

Our host did not care about the safety and well being of their guests. We had a trip planned to New Orleans on Jan 1st but had to cancel due to terrorist attack at 3AM that day. The city of New Orleans website stated that the area was an active scene and ... Latest reply by Helen3

We take so much time to rate the guests. Why can we not see a potential guest's rating breakdown? Latest reply by Joan2709

Lately we have been having guests who are not mindful of the checkout time. What do people suggest? I am going to start using the instant message the day before checkout to remind them of the time. Is there anything else hosts have done to encourage gues... Latest reply by Alex

I’m looking for find landlord or tenant to discuss how to promote in booking. Latest reply by Alex

Hello everyone! Happy new year!!! I am new in this business and would like to share and get your valuable advice, all the do's and don'ts will be appreciated. Thank you all Latest reply by Elisa

I’m a host of several long term apartments. I need to maximize the number of days booked and minimize gaps between guests. I have 90 days minimum bookings as required by local bylaws. I find myself constantly rejecting guest inquiries because they book to... Latest reply by Elisa