Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi new hosts (and seasoned hosts)! Just wanted to share some things I wished I had known before I first started my ABB adventure. Hopefully others will chime in as well! - Guests don't (always) love my cottage as much as I do. Sad but true. I am a little ... Latest reply by Stephanie2942

Hi need basic guidance Latest reply by Sophia

Hi all! I think it would help the host if the star ratings were present on each guest review. It seems a bit disproportionate that an individual for whatever reason, can make a significant dent in the hard work and succeses of a host.The reviews and ratin... Latest reply by Sheldon65

Hello, I've been on several trips this year with my wife, who booked the stays, but I was listed as a guest on the trip. The last review I see on my profile is from several months ago, but we've been on several trips since then where the hosts have review... Latest reply by Alicia753

I recently enquired about a long term rental on an apartment in Galway. The lady responded with the below - is this in fact the procedure and do I go ahead and send her a photo ID? "'...you are a very nice person and I can assure you we will not have any ... Latest reply by Bob297

Hello, this is my very first time to post since becoming part of Air Bnb community. As a frequent guest, we’ve never encountered such horrible and scary experience. We booked for 3days 2 nights with 2 families and 2 toddlers in total. We knew it was an ap... Latest reply by Lara-YaLun0

Do most people book Friday to Friday or Saturday to Saturday. My housekeeper does not work on the weekends so should I find a new one or is there a work around that someone could suggest? Latest reply by Mike-And-Jane0

Hello guys, How are you coping with the situation right now ? All my listings are empty !! Latest reply by Mike-And-Jane0

Does anyone have a personal template that they use to provide an invoice. I have guest who is continually asking for an invoice, stating that the confirmation and trip receipt are not acceptable. I have never had to provide one and my guest is being dow... Latest reply by Adriana1674

Hi there! I do not have instant booking activated, so a possible guest made a request for reservation but I can't see what cancellation policy she has chosen. For me it is important to know to alert her about refunds, since I had problems with it before a... Latest reply by Fabianne0