Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hi All,I need help and advice urgently. Below is a message sent to Airbnb via web form ... it tells you everything you need to know.. How do I go about escalating and who do I complain to? This is a complaint against Case manager Dua (unfortunately I have... Latest reply by Bella31

Is there a simple way to offer discounts to exceptional guests for their next visit other than a QR code? Latest reply by Laurelle3

I don't know about you but I've been getting lots of really short and somewhat meaningless requests to book by lots of first timer guests. They immediately set off my spider senses when the profile is incomplete and has zero info about the possible gues... Latest reply by Susan5762

Hi, we are in the process of purchasing a studio flat in Green Point and looking for a co-host who can purely complete the key drop off and collection. They would also need to manage the cleaning staff (or clean themselves) and change over the rental line... Latest reply by Robert8086

Hi I cannot find my voucher and I might be wrong but do I have 1 or 2 to collect? Latest reply by Mike-And-Jane0

The monthly discount I thought I had in place didn't apply. "Relatively new host" questions here: How do I issue a credit (when I go to "Send Receive Money" the only option is to receive - see below)?If I change the amount of the transaction will that i... Latest reply by Joan2709

Cannot complete booking all my excursions. Why? I just booked several with the same payment method. My CC fraud alerts are not reporting any issues either. Latest reply by Scott2079

I have a guest that booked for his 'employee' under his guest profile. Such guest is not registered with the for work / company side of Airbnb. The guest who booked never showed up to the property. However, the guest's guest did. We were never provided wi... Latest reply by Helen3

Ever since Airbnb changed its website, it has been listing the wrong number of beds for my house. It only shows 1 bed and there are 9! This has completely stopped my listing from being chosen. But there is no longer a place in the listing editor to fix ... Latest reply by Paula

Hi,We just started our second airbnb, but our second reservation was quite special. Our guests (three ** women) turned our house in a brothel. Men were coming in and out and we found them online advertising for our location. They were not letting us in th... Latest reply by Ana2038