Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hi We are new to hosting and unfortunately our first guests broke our house rules about no loud noise or parties after 10 p.m. Our neighbour messaged me on AirBnB complaining about noise and told us to stop hosting. We apologised for noise and assured... Latest reply by Glenn431

I have a guest that has the heat on my mini split turned to 86 which is the max temperature. I know that my electricity is going to be very high. and this is really bothering me. Would it be possible to remove the remote control in your opinion? I have th... Latest reply by Lina6208

Hi I would like to invite Co hosts to assist in bookings Latest reply by Paula

Hi everyone. I'm an experienced host but I'm looking for some 'form of words' or other practical advice regarding the situation where guests want to arrive several hours early. Experience has taught me the importance of firm boundaries and I don't usual... Latest reply by Monalinda0

Anyone know ANY plumber who would come and fix the boiler today or tomorrow? I know it’s Easter Sunday and Monday so guessing the answer is no! Otherwise I’ll just have to help my guest find another accommodation so if anyone has anything available Tuesda... Latest reply by Paula

I am traveling around the Southeast Asia region where hot water showers are not a standard option in the listings, however I noticed that if I do a search and want to filter on hot water, it is not present under amenities. I find it odd that it is listed ... Latest reply by Paula

I am new here to airbnb and have only stayed in a couple places. I have come to find myself in a very tough spot, homeless with my girlfriend and fighting for our kids back. Does airbnb happen to provide any assistance to the homeless, or possibly a room ... Latest reply by Paula

I have told this story so many times I am seriously tired. It happened today. To be short, me and my fiancée found hidden cameras (more than one) in our airbnb apartment, waited for hours to talk to the support efficiently fearing for our lives while doin... Latest reply by Matheus-De-Sá0

As a relatively new host with just two months of experience, I recently encountered a challenging guest. Despite my extensive background in the hospitality industry—spanning two decades and including multiple achievement awards—I found myself facing a si... Latest reply by Kevin3203

Hi! I'm a new host and have hosted 2 stays so far. But the automated message Airbnb should be sending guest requesting a review, doesn't arrive. Has anyone experienced this issue if so I need direction with this. Thanks in advance. Latest reply by Lynda425