Support with your bookings

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Wanted to ask if this has happened to any other hosts. We had a guest reservation for one night for 3 people (we typically allow 2 people, but are ok with 3 guests in a room if they pay an additional fee) and this guest asked a few questions beforehand, b... Latest reply by Gifty5

How to get more bookings Latest reply by Till-and-Jutta0

Guest booked for 12 days and is asking me to get him a White Paper, which is needed for longer stays. Is there anyone from BiH hosting on AIRbnb who could help mi with this. Thanks in advance! Latest reply by Paula

If y’all are full, please let them know that we are just over 15min away in the quaint little town of keysville we wish you the best Latest reply by Bhumika

What if a guest leaves a favorable review off line on personal text but won’t place it on the Airbnb site? I’ve requested them to place on the site but they haven’t as of yet! I don’t want to bug them but just starting out I need the reviews! [Title up... Latest reply by James3437

Hi everyone, I’ve seen a few of you mention a guest book in your listings, and I always think it’s a lovely way to keep a record of all your great guests. I think it’s also nice to have a read and see if fellow guests have recommendations of things ... Latest reply by Paula

Hello hosts, Our place just went online today and we got our first book request. The person has never used Airbnb and doesn't has his profile filled up. What should I do? Do you all have a setting that automatically asks a question to booking requests? ... Latest reply by Filipe218

Our neighbors threatened to sue us, our HOA President (who has helped us significantly work to appease these neighbors) and our HOA board if we do not shut down within two weeks. Nobody can figure out why they do not like the AirBnB other than their leg... Latest reply by Debbie210

Is it me or do guests who stay on a long term or even short term basis use your washer and dryer more often that even you do? I have a gas dryer and received my gas bill to find out it was twice as high as normal. Mind you natural gas is suppose to be sup... Latest reply by Sandy857

I am having a hard time having customer support understand how illogic their flexible cancellation policy is. According to the policy, if a guest cancels within 24 hours of check in, they will still have to pay their first night. Yet, if they cancel durin... Latest reply by Marco3926