Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have a ten week booking and the guest has a second guest joining him for the remainder of the stay 2 weeks after the booking starts. However when I go onto change reservation it won't let me add an additional guest for the 8 weeks it will only raise a c... Latest reply by Joan2709

We have a guest house that's about 25-35ft away from our Main house and I was wondering if anyone has this situation where they rent out the guest house through Abnb and still live in main house. Are there any issues that arise from guest that might stay... Latest reply by Tony2098

can you help me for marketing my property please ? Latest reply by Waheed17

I stumbled across this today... I had not heard of Airbnb using "temporary phone numbers" for Guests and Hosts in the USA? Anyone else aware? When did this start? I have noticed Guest phone numbers disappearing from all reservation details after checkout ... Latest reply by Frances3408

Hi only been a host for a year (super host) I feel I have navigated the process pretty well and got nothing but 5 star reviews. Around 100 images etc and today a potential guest (never had any trips before) sent a DM asking if they could view the property... Latest reply by Bhumika

Hello -obviously I am new. Any general advice re getting started--security or checking guests? Secondly I am slightly confused about the booking arrangements---do guests book directly with me OR through Airbnb? Latest reply by Alex

I have six months to travel and I thought I’d use AirBNB. But asking for copy of my license, photos of me and my guests AND the last 4 digits of my SS? This makes me worried and suspicious. Check my credit score if you want confirmation of who I am and ... Latest reply by Elisa

Dear everyone, I have been a host for many years, welcoming people from all around the world and navigating various situations and personalities. However, this time, I am experiencing something that terrifies me the most. It makes me wonder if this is wha... Latest reply by Guy991

I’ve been back and forth with customer service due to not being able to book a place for me and my partner as they have said its a risk of an unauthorised party. It’s been raised several times and all i get is they are unable to remove it manually and wil... Latest reply by Qandeel1

I have a guest for 6 months . Chek in 5 nov 2024 and cheknout 30 april 2025 Today i find out hé has requested to change hes dates of chek out for the 15 feb . The system accepter those changes automaticly. So i will be losing the rest of the months. I lef... Latest reply by Elisa