Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello more-experienced-hosts, A friend is trying to book my place. He showed me what it looks like on his end when he tried to finalize the booking in the app. He was presented with 2 payment options: "Pay now" or "pay some now and the rest later" (those... Latest reply by Debra300

Hi All, Someone asked about booking my listing and we talked and I pre-approved. They then provided me their contact info to talk outside of the platform. Airbnb said I need to report them and decline the request. Which I did. However, for next time, I w... Latest reply by Lorina14

Can domeone help me please Latest reply by Emilie

I'd like to retrieve previous bookings under a pervious name now that I am a host. Can I do that? Latest reply by Helen3

I have been trying, since 23 December 2024 to rectify a payment due to me of $6,500AUD. I have contacted Airbnb on numerous occasions but for some unknown reason, and despite telling me someone is looking into it, Airbnb is refusing to assist me. My bank ... Latest reply by Emilie

I have received a few inquiries recently and when I hit the pre-approval button the price changes significantly upward. Also the spot where it shows "potential earnings" (before I hit the pre=approve button) is higher than my total nightly rate plus clea... Latest reply by Andrew3365

Hi there,Is there a way to charge a late check-in fee if it is clearly stated in the listing? I am not asking if I should but HOW TO do it. I have a convenient check-in service with reasonable hours however is not available beyond those hours. If they ... Latest reply by Alex

I had a guest over the weekend who broke our house rules. Our maximum capacity is 2; our loft is very small with only one bed. She brought 3 in her party. I contacted Airbnb support and they worked with me and the guests ended up leaving. I refunded on... Latest reply by Lorina14

I have some gentlemen that have been staying at my Airbnb since October and have wanted to pay by the week which I am ok with. They are working in the area. They will probably be here a while longer but this time when I went to change there reservation f... Latest reply by Alex

After being displaced from my home, I tried to continue my diverse work while relocating. I attempted to stay at Hartley Farms but found the communication and ultimate refusal of my business to be dishonest and disheartening. After technical failures with... Latest reply by Rebecca