Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have a charge on my debit card for: AIRBNB * TA444JRX SAN FRANCISCOCAUS for $40.I have never been to San Francisco and I have no idea what this charge is for.Please help. Latest reply by Mike-And-Jane0

Who is the person in Airbnb who came up with this rule? "You can remove a review you’ve written if it no longer reflects your genuine experience as a guest or Host. You can reach out to our customer Support team with your request to remove a review you’ve... Latest reply by Helen3

while I am a new co-host, the actually owner getting more involved with my property I can now no longer book with with other owners. It will not let me add any of my credit cards. (there all good and up to date.) Airbnb got a rep on the phone but she coul... Latest reply by Helen3

Anyone dealt with a bed bug scam? And how did you handle it? With the guest, claims, and airbnb? Two different pest control inspectors stated that they have seen a rise in bed bug scams at airbnbs (planting of a bed bug as well as being bribed with money ... Latest reply by Sean-And-Jenny0

Hi community, this is only my second time hosting (it's our home) We allow 1 small dog as per our house rules, but to be strictly kept outside at all times. Reminded them of this twice before arrival and left and extra note on the bench as a 'reminder'as ... Latest reply by Rachael405

Our listing is a suite in our home and the entire house including the suite are running off of a single hot water tank. On check-in day, during the first night, I got a call about no hot water in the suite. I checked in our side of the house and sure en... Latest reply by Michael8384

So I booked a place for 5 nights for New Year’s Eve 2024 only to get real sick and test Covid positive the night before my flight. I was not within the cancellation period but the host agreed to give me 50% of my stay. You all know how much extra hosts ch... Latest reply by Helen3

I have a guest who booked but we do not have rooms available for their dates.they arrive today and I need to cancel their booking but when i try to cancel, it says that i cannot cancel within 24hours of their arrival.when the guest tries to cancel, it say... Latest reply by Helen3

Hi, The app is working, I can see messages and everything but just on the explore page, it gets stuck. I have deleted and reinstalled the same thing. I have turned my phone on and off the same thing. I have deleted Cache same thing. Is anyone having the s... Latest reply by Abdur-Rahman0

I have a guest that just booked. They have no reviews and wanted to book for 6 adults for a birthday celebration. I asked for more information and explained that our place is not appropriate for parties. I didn't hear back from them initially, so I den... Latest reply by Joan2709