Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi, I’m new to hosting and have a listing in a gated community that requires registration for everyone, including pets and vehicles. I currently only have the information of the person who made the booking and can’t see details for the other guests. How c... Latest reply by Alicia753

Hi, trying to message Maria B abouta Benidorm listing but there’s no option to message host? Latest reply by Bhumika

I have 2 apartments and only one guest for Oktoberfest why ? Listing link: Condo in Munich · ★New · 1 bedroom · 2 beds · 1 bath Listing link: Condo in Munich · ★New · 3 bedrooms · 2 beds · 1.5 baths (**Content modified by OCM) Latest reply by Zheng49

Hi, I’m interested to know, how have other hosts handled forgotten items? I have a pair of boots that were left behind by guests. They had a cross country drive to my house, 35 hours drive time, so I don’t imagine they’ll be swinging back by to pick them ... Latest reply by Babu-John0

I hope this message finds you well. I am writing to express my deep frustration regarding a recent experience I had while trying to book a stay with a host in Cincinnati. To my astonishment, my request was denied, and I was informed that the reason for th... Latest reply by Shelley159

Hello Airbnb community, I have been officially hosting regulary since June. I do my best to be the most accommodating host and travel an hour and half to do key transfers and make sure everything is clean and set for my guests. I provide guides and answer... Latest reply by Jennifer1897

Hello, I am new to hosting and would only like those who have reviews on Airbnb to be able to book my home. How do I do this in settings? I thought I had it but found a booking I had to decline or accept from a person without reviews. Is it possible to... Latest reply by Eva3804

I recently stayed in a place in London- the first two nights we couldn’t sleep because there was an undisclosed night club next door - and I mean dance club/hip hop til 3:30 am. i asked them to move us to another property and they did- that one smelled li... Latest reply by Courtney-Blair0

as a Host I am pissed off with Airbnb refunding my guest and penalising me without checking the matter with me as ahost the guest pretends not sending him the informations I called airbnb UK but they are only sorry and did nothing about it waht a shame on... Latest reply by Bhumika

If guest have 10 days reservation and cancelled on the 5th day, and reservation made 2 days before booking started. Is he getting partial refund for moderate policy? Latest reply by Marie8425