Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi Airbnb, I am a host, I would like to ask regards room allocation after the guest requested a booking and the host accepted the reservation.later on we found the issue of the villa as something broken and need time to fix and it not gonna finish on the ... Latest reply by Mike-And-Jane0

Afternoon, just looking for a little advice please. I'm pretty new to this, just 2 months in but made up I've got super host already with 18 5* reviews and a 4* (due to downstairs bathroom). Had a booking made in June for last night 6 guests, I can honest... Latest reply by Mike-And-Jane0

*** Hello. We hosted a guest on 28th June for the first time. Rigt after that, 3 guests came on the 2nd and 11th July. However, we haven't got any payment since almost two weeks. We kindly request to help from the authorities immediately. We have inform... Latest reply by Ahmet98

Hi! This was posted by a member of our host community on Facebook. I wanted to ask for everyone’s opinion regarding this matter. To my understanding, AirCover will only cover physical damages, losses, and additional cleaning costs. I’ve advised the host t... Latest reply by Bea2137

Hi Community!! I was hoping you might be able to help with something please? We’ve recently had a couple of guests who have written in their feedback that the location is great (including how close to the shops and the station etc) but they have scored 4 ... Latest reply by Mike-And-Jane0

A recent guest gave me all 5 stars in the sub categories cleanliness, value for money, location....etc. Then gave me an over all score of 4 stars. I questioned this with airbnb and the bottom line was that she could give all 5 stars and an overall 1 star... Latest reply by Mike-And-Jane0

Hi all. I had guests check out and they left the house messy, garbage left on benches, food in fridge etc. guests are made aware that they have to leave house tidy, take garbage out, remove food from fridge. I tried to claim extra cleaning costs but Airbn... Latest reply by Fred13

After our stay at Airbnb listing in Rome we have another reservation in Saint Denis, Paris suburbs area which is 20mins walk from Paris Olympics Coliseum from June 29-July 3 and I'm with 4 adults 2 infants and 73yrs old senior citizen (my mom) June 29 we... Latest reply by Mar125

If a guest cancels prior to check-in can the host see if the guest booked another location on the same dates? Latest reply by Helen744

I am new to hosting and have been doing this for 2 months now. I will say it has been very successful for me with a few hiccups here and there. I recently had a guest from hell who was set on finding everything wrong with my place. My house has a pool and... Latest reply by Suzanne984