Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi there, Air B n B don't seem to understand their own policy. The reservation in France was cancelled due to the riots / civil unrest / civil disorder / explosions in Toulouse last weekend. We are covered under the following as per their Extenuating Po... Latest reply by Nick2772

I recently had a guest who refused to follow my instructions about A/C and then one of his guy broke the A/C thermostat and the A/C also stopped working. He left me an 1 star. I was able to remove the review immediately with Airbnb support’s help. It’s ... Latest reply by Joan2709

I had my minimum night stay at 3 nights, but a customized minim night stay of 7 nights from Memorial Day thru Labor Day. Yet I got a 3 night Instant booking in June. I'm new and only have 3 reviews so didn't dare cancel it. I contacted Support and they... Latest reply by Joelle43

Hello @ Community , thanks for taking time to read my post. I just want to hear other host opinion on this. I recently had a guest who applied for credit card, and a DBS using my address , and also bought a car whilst staying in my house. It thus state... Latest reply by Abi010

Why are guests only given 14 days to post a review on thier stay? I wasn't even home from my vacation yet when the time allotment expired. Latest reply by Helen3

Today I was surprised when I realized that the guests had been loading electricity to their car. They say that it so expensive to drive with gasoline. Whaaat. ? I think that the electricity should be charged afterwards when you check how much they used it... Latest reply by Bob297

We have a passive aggressive guest, how to deal with him? He has a 4 month booking for an internship and appeared initially to be a nice balanced young man. We have a 3 level home that we rent the lower floor entire unit out , we advertise it as shared ... Latest reply by Shelli-Luke0

I am not sure how to handle guests that leave their children unattended in my home for several hours while they are out. My insurance states I am responsible for minors in my home so I not sure what that means when they are children of guests? I hav... Latest reply by Susie268

We are really upset with Airbnb. We have been super hosts for 7 years. Three young men checked in to our Airbnb home yesterday. They ended up breaking 3 of our house rules. Four trucks and 9 or 10 people stayed the night. Maximum guests are 4 people.... Latest reply by Marie7084

I have had my feedback removed because it breaks content and feedback policies, even when I tried my best to make it objective, and avoiding harmful or potentially insulting comments. This made me feel extremely frustrated because I was not able to commu... Latest reply by Pat271