Hello everyone,
You may have noticed that there is an option to mark responses as a Top Answer.
We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts.
What are Top Answers ...
Latest reply by
Quincy
Hi all! this is my first year as a host during the winter season and I was wondering if it is normal for bookings to slow down in January and February? I was pretty much fully booked from June to December but now for January and February it is looking ver...
Latest reply by
Peter3879
Many people just don't give 5 stars because that is considered "perfect" to them and nothing is perfect but they loved your home. 4's make the statement to the public that basically you suck on here. Even only one time and your done forever. I don't think...
Latest reply by
Helen3
Hi! I’m new to Airbnb and had a guest smoke in our home. Since this happened, I had to decline a booking as I’m attempting to get the smell removed. How do I handle recouping the lost stay and the additional cleaning and ozone generator costs to clear th...
Latest reply by
Keri2
Hello all, An overseas guest has booked my home 3 months from now for 5 days and is requesting my address due his statement of "To complete the ESTA application, we require the address of our vacation home because it serves as our first address in the U.S...
Latest reply by
Helen3
Allegedly from the following org: Airbnb Unclaimed Property (upper left corner)Unclaimed Property Processing Center (lower right corner)P.O. Box 66501 (both corners of page, google it with quotes around it and no good hits)London KY 40742 (both cor...
Latest reply by
Jose-Luis202
First off ive been an Airbnb host for 7yrs, have had great success until now. I just had guest who was suppose to stay Dec 16-Jan 25. She left on the Jan 5th. Seems simple right? Not! The guest started out second day falling in a store after a seizure, hi...
Latest reply by
Helen3
Hey hosts!
We know that being an Airbnb host comes with its fair share of unique experiences. One aspect of hosting is dealing with guest requests, and sometimes, they can be quite unusual
Whether it's a request for a particular type of pillow, an of...
Latest reply by
Helen427
SophiaFormer Community ManagerLondon, United Kingdom
During my guest’s stay, the washing machine started making a constant high pitch tone. He did not tel me about it until today after checking out. He is a traveling medical professional who works during the day and has stayed a few other times. Apparently...
Latest reply by
Mike-And-Jane0