Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I had a guest leave behind their wallet, a pair of jeans, an electric toothbrush and some ear pods. She did contact me before the cleaners showed up to let me know about the wallet and I found everything else upon inspection. I contacted her to let her kn... Latest reply by Kaela82

I have been hosting on Airbnb for the past 5 months and all the guests that have come have been very nice, but the recent guest's attitude did not sit well with me. They arrived with 8 or 9 bags and even though I helped them carry their luggage, their att... Latest reply by Md-Faruk0

We recently listed 1/2 of our duplex for rent on AirBnB. Within 30 minutes someone requested to book for 2-months long and said: "I have an employee coming in and working a temp assignment for 2 months. Please let me know what additional information you n... Latest reply by Breanna

Hi all - I am a new host and I have 1 day prep time before and after bookings. We are still new at this and our place takes time to clean so a one-day turnaround is still tough. This week, I also posted the place on VRBO but they don't offer this feature... Latest reply by Joan2709

I’m elated to be rewarded Superhost status in only 5 months of hosting guests. I truly enjoy it and receiving feedback. Ensuring that guests are genuinely satisfied with the place is important.Feedback is needed for growth and improvement to be successful... Latest reply by Raheem16

Hi! We are new hosts and have a cabin that will sleep 14, but have a request for a church group of 6 adult women and about 20 girls to come and the additional girls will camp in tents outside. I see the additional water usage, toliet paper, etc. Are there... Latest reply by Jamie1164

помогите нет ни одной брони что не так я новичок ___________Translation: Help there are no reservations what’s wrong I’m a newbie Latest reply by Bhumika

I want to make an offer for a house that I want to book. I stayed in that house 2 years ago. When I click on "contact host" to make an inquiry, the old reservation comes up, it doesn't give me the option of selecting dates etc. what do I do? Latest reply by Susan5510

Hi to everybody I am on the Isle of Wight. Ferry tickets are expensive to travel here. We have access to discounted ferry fares. I have to pay for them at the time of booking. Previously when I did Airbnb in 2017/18 I seem to remember that until quite c... Latest reply by Helen3

Hi - I got a booking auto confirmed and the guest has 11 reviews. The guest is arriving in 2 days. Out of 11, 2 reviews are bad in which both hosts are complaining about how dirty the guest left the house. The remaining 9 reviews are good. Will it be appr... Latest reply by John7474