Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

The host coming into the apartment unannounced is what I'm wondering about. I experienced this two days ago as a guest while renting an apartment in Italy - NB: I rented the entire apartment. I was asleep, and granted, it was around 10AM so indeed it was ... Latest reply by April638

Hi, I am looking for some guidance. Host for 8 years and just had to cancel a guest due to a smell in condo that could not be identified nor fixed without opening the walls. I had it fixed and have the pictures and receipts. AirBNB penalized me 50% of ... Latest reply by Bhumika

HELP TO GET MORE BOOKINGS Latest reply by Paula

We had nearly $9000 in theft and damages from a guest. They give you the runaround for nearly a month and requiring documents that are impossible to get - a police report with the guests full name and do not provide the guests full name. They give some li... Latest reply by Todd674

We know that there is are two locations hosted by the same individual that are having fake reviews posted. How do we have those fake reviews taken down? We would like the AirBnB team ask these reviewers a few questions and provide us the responses. Latest reply by Questions0

My listings are translated in 30 languages. There is one language, however, that predominates - which is called default language. For all my listings, it is French (as I am french). I would like to change this default language to English. Why should I do ... Latest reply by Cyril505

 Hello! My classmates and I are enrolled in a doctoral program, and we are in town for a lab and study weekend. No parties, celebrations, fun time, etc. We were charged over $250 in fees for the rental, and almost $200 were in cleaning fees. The night bef... Latest reply by Chris22452

Hi folks - Received my first inquiry (whoo hoo), but I'm confused - So, I require guests to sign my own rental agreement and provide a photo ID when booking. That said, I received an inquiry this evening, and then after some messaging, I sent along a p... Latest reply by Richard3347

Beware a guest who has been on Airbnb site for seven years, no reviews no trips… One guest spent one night, and cancelled the next morning on checkout day! Why does Airbnb allow that, makes me suspect she does this a lot. She got all her money back (airbn... Latest reply by Zheng49

Just this week, we had a guest for two nights in our private home. Already before he came, he refused to give me an arrival time for in-person check-in after I declined to let his friend pick up the key instead of him. He then showed up and within 5 min. ... Latest reply by Rebecca