Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi there,I hope you are well. I am looking for an answer to a question, what may be the reason that a booking made via AirBnb does not show up in my PMS?Could you please advise ?Thanks a lot.M. Latest reply by Bob297

I made a booking in June for a stay in December. This reservation had a 48 hour cancellation policy for a full refund. This holiday is my first time using Airbnb. The listing states that the host would accommodate an early check in so I requested if I cou... Latest reply by Bhumika

I always used to use the email alias in the Reservation Details section to send an email and map to my guests. It worked well and meant that guests could easily print the map in advance of their journey. It also meant I could be sure that guests were abso... Latest reply by Louise1278

Simply awful Customer Service. I am really unsure if you are making a joke out of people in general or if you are genuinely dumb. I have been having account issues since April and nobody is willing to help. i keep being told someone would call but nobody ... Latest reply by Sophia

Hi Airbnb community! Wanted to start a conversation here since the bedbug problems in London and Paris have been all over my instagram. A while ago one of my guests at a Airbnb’s that I host reported a bedbug. She added a picture of a tiny spider on the s... Latest reply by Steef5

I am needing advice on this incident that I’m currently dealing with from a recent guest. First guest asked me to reduce their nightly stay to $90/ night claiming they would hardly be in the home and wouldn’t get it dirty ( that was a lie they had a pet a... Latest reply by Karina844

I have guests booked still 2 months in advance and they are requesting that I provide them a certified copy of my ID, my utility bill and a letter stating they are staying with us. I called Airbnb support and they assured me that I should not give any of ... Latest reply by Tamsin4

I booked an Airbnb for 3 weeks in Toronto, the pictures and address were misrepresented by the host. The exact address of the place is wrong on the listing, I payed the full 2400 $ usd and a limited refund policy was applicable for the listing. Things wer... Latest reply by Mike-And-Jane0

Hi everyone… I rent out my place for a month at a time, every so often. I have a renter who is leaving tomorrow, who paid a cleaning fee, but who is quite sick and unable to clean upon leaving the space tomorrow (ugh). She did offer to pay another cleanin... Latest reply by Mike-And-Jane0

I have a brand new listing and this issue happened with my second tenant. All furniture is brand new. I had a family stay in my house for 30 days and completely trash it. They allowed their "emotional support animals" on the furniture and my couches and r... Latest reply by Fred13