Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

Should I file a claim? Not trying to be petty, its probably around $500 in damage but they left a mess in the house which I felt was pretty disrespectful. I have one 5-star. The whole house was just renovated inside and out so it is disappointing. Look... Latest reply by Joelle43

I was contacted and asked if I was interested in hosting a 2-3 month booking this summer as her and her husband will be working in my area. After I replied and shared that I would consider this, she responded the next day and said she was actually looking... Latest reply by Lauren4351

Hi. The host in Budapest shared a link for me to fill in my passport information. I don't know if this link is valid. Even if Hungary requested this information, I could not be sure that the site was secure. It is not possible for me to ask this to the ho... Latest reply by Fer10323

Hi! I was hoping to get some week long bookings in July and August this summer. It is April 9th and I have 1 long weekend booking and just received a request for 2 nights, Tuesday - Thursday, in the middle of July. I'm not sure if it is unwise to turn ... Latest reply by Jenny1788

I am so frustrated and disheartened by the treatment I have received by Airbnb. Let me start of by explaining that my property is in a different state so repairing damages has taken longer as flights are required. My property suffered extensive damage fro...

Hello, my wife and I have started our first short term rental. It is a house located in Goffstown NH, USA. Not sure if we can put the address here or not. We are learning. Have had a few bumps with double bookings. We think we are getting over that ... Latest reply by Rebecca

I've been a host for over a year and have a perfect guest review history (5 star average). I'm writing this post to warn of a loophole that guest are taking advantage of. Airbnb policy states that if a guest takes a picture of any condition of your home d... Latest reply by Wendy1780

Good day Everyone, I'm planning a hiking/outdoor vacation later this year. I have family members who are allergic to cleaning products with fragrances, bleach, and Febreze. I've been searching the Airbnb listings and have not been able to find any rentals... Latest reply by Ursa15

Hey everyone! Hope all is well! Question: What keepsake items (i.e. coffee cups with slogans, slippers) should we provide for the guests? Should the keepsake gifts be for the total guests’ staying or just the booking client? Latest reply by Cj130

Hi, I state specifically in my listing that it is for two, yet unapproved guests continue to show up. The latest one is for a bride and her matron of honor. 4 people showed up tonight. How do I state this more emphatically in my listing?I'm not going to s... Latest reply by Cheri336