Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello,My Cottage is designed for only 2 guests, yet a guest informs me that his son will be spending one night with them and they are bringing a cot.I offered to put sheets on the sleeper sofa and it was okay since it was only one night. The night before ... Latest reply by Cheri336

Hi everyone, Wherever you go, people are feeling the effect of the energy crisis and thinking of ways to be more economical. Hospitality is, of course, no exception. Whether you’re thinking about sustainability, smart meters, your amenities or your o... Latest reply by Robin4

Hello Community, I wanted to know if Airbnb can remove the bad reviews from my guest as he rates 1 star for my Airbnb. That is the worst rating that I have received. I am not really sure why the guest is so unhappy with my Airbnb. I already stated in the ... Latest reply by Helen3

I was on my husband's account asking around in the forums and live chat support about an issue we are having with his account. We were being met with the "Update your trip details to get accurate pricing and more" error that's been around for YEARS for ot... Latest reply by Helen3

Dramatic decline in bookings in nanaimo bc[Title updated by Community Manager for relevancy] Latest reply by Paula

I am concerned that Airbnb does not have basic standards to manage their guest's identification. As a Host, I have less information about a guest in my own home than a Hotel gathers on guests. This is been an issue I've dealt with before (ex: using cartoo... Latest reply by Jay-and-LaRita0

We had an issue with guests helping themselves. We have a wine holder that sits on our kitchen bar. It holds 3 bottles of wine. It’s purely for decoration, but one guest helped themselves to all 3 bottles and another time a guest texted me asking ab... Latest reply by Lorna170

I keep getting "something went wrong, please try again" whenever I click "reserve". It doesnt matter if i change the dates or try booking a different place. Credit card info is up to date. Any idea ? Latest reply by Caleb219

I have recently been having trouble with the airbnb app on my desktop. The graphics a all , very small. strange, not easy to read and hard sat community cafe Latest reply by Bhumika

Good morning. I have a question. I had a host message me after my stay saying that he was not happy that I left a 4 star review after staying at his second location. I explained why I did and I also left good comments on the review. I stayed at both his... Latest reply by Kia272