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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello,I recently made a reservation for this coming weekend and have encountered some issues that I could use some advice on.The host contacted me asking for an additional €150 via bank transfer, supposedly for cleaning fees. He mentioned that if I don't ... Latest reply by Graeme144

Air B and B have refunded close to $1500 to a credit card that is no longer even open and then will not even send me my own money back. They continue to Close cases over and over again and just hope that I will go away. THE WORST CUSTOMER EXPERIENCE OF AN... Latest reply by Joan2709

Hi Community. This is my first ever post.I have a one-bedroom in Park Slope that I list for 30+ day stays.airbnb.com/h/parkslope1oasisThis year so far, I have received two suspicious requests that I decided to decline. The first request had clearer red fl... Latest reply by Oscar196

A TMD is a BID formed under California Streets and Highways Code, Property and Business Improvement District Law of 1994. The assessment is a debt of the business owner. It can't be passed through to the customer. Some TMDs claim a pass-through to guests ... Latest reply by Terri129

My receipt was automatically generated in a different language for unknown reasons, and Airbnb simply refused to provide an English version. Their response was incredibly arrogant: "I am sorry to inform you that it is not possible to reissue the receipt i... Latest reply by Joan2709

Can host leave adult nappies for people who need them or not Latest reply by Fiona256

Dear AirBnB Community: We really had a bad experience with a Portuguese company Rent2You that offers multiple properties on AirBnb , Booking, etc. We stayed in one of the properties, and we were severely bitten by BED BUGS. This company steal our mon... Latest reply by Rebecca

I am a co-host. A guest checked out and I *immediately* wrote a review for that guest The guest wrote a review for us the next dayWhen I log into app I'm presented with "You have x follow-ups", one of which is to 'Read [guest's] 5-star review' When that i...

After having many visitors during the day. Incorrect guest count. Noise complaints from the neighbours & city. Elevated utility bills and maintenance of the house. Unfortunately i am changing my house rules, has anyone encountered these problems ? And ho... Latest reply by Elaine701

HELLO Airbnb community,I'm reaching out out of complete desperation.Two months ago, a guest caused serious damage to my home during a domestic dispute. Police were involved, and I had to spend over $18,500 and a full month restoring the home. I lost incom... Latest reply by Helen3