Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi,I was asked to give my rating immediately after my experience when i still did not receive the final deliverables. I gave a rating of 4 and some general comments about the experience and was questioned by the provider why i did not give a rating of 5. ... Latest reply by Jen9293

Hello to all. We are fairly new to hosting and all of our experiences have been pretty good with guests. We have never had any substantial damages. After last night's guests(5 people in a 2 bed, 2 bath) left, an "x" shaped crack, 5-6 inches long, was f... Latest reply by Marcus615

I am extremely disappointed with the service at Airbnb. I’ve got my stay cancelled 5 days prior to my stay. Today I received a message from the Host via AirBNB chat telling me that she has cancelled my stay through Airbnb 5 days prior to my stay. Host doe... Latest reply by Helen3

Nothing this month. Never happened before in three years [Title updated by Community Manager for relevancy] Latest reply by Sophia

For two years my bookings were handled by Evolve and I have accumulated fabulous reviews. I stopped using Evolve yesterday and today signed up anew as the host and all the reviews are gone. Is there a way to keep the reviews on the site for my house now t...

I got a cancellation email from Kelly in Kingsland Texas. I booked at Rocky River Beach for April 5th -10th 2024. The places that were offered by airbnb instead were not 3 bed 2 bath homes, they were camping spots- not comparable at all. There was no emai... Latest reply by Loraine-R0

Airbnb is a joke. A host from Taiwan name Teddy is pure rude and forced me to cancel my accommodation with trip being 14 days away. Airbnb indicate that guest is the one who cancelled and refused to make amendments to this. This is unfair to consumers yet... Latest reply by Helen3

I'm staying in an Airbnb in Texas. My host, didn't know which apartment I was supposed to go to, so she gave me an address. And a door code. Soon as I went inside the door for the a/c and water heater was gone. Then I walk to the bedroom, the bed look... Latest reply by Vincent1389

I was under the understanding if I rented month to month that my costs would be refunded when the month was up (as the renter insurance changes or something). I've left and it has been well over a month. When could I expect to see any reimbursement? Latest reply by Paula

Γεια σας. Ο επισκέπτης μου, έκανε λάθος κράτηση για δυο διανυκτερεύσεις ενώ ήθελε να μείνει μόνο ένα βράδυ. Το κατάλυμα έχει περιοριστική πολιτική ακύρωσης κρατήσεων και μίνιμουμ δύο βράδια διαμονή. Ζητά πλήρη επιστροφή χρημάτων. Ποιος ακυρώνει την κράτησ... Latest reply by Helen3