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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hello. I have been trying to get someone to give me a call regarding my rights as a guest to cancel due to rodent droppings and cleanliness. Please let me know how I can discuss. Requested a manager call 3 times. Nothing! @catherinepowell Latest reply by Mike-And-Jane0

I have the strict cancellation policy and had a guest that wanted to cancellation the night before they were to arrive. They wanted me to refund their money. I told them that even though I don't have to, I I would agree to refund any amount I make if the ... Latest reply by Mike-And-Jane0

Hi,I've just booked a few nights away, the host is requesting we pay a £250 damages deposit through bank transfer.I've spoken to airbnb customer services and they are happy for me to pay this. I'm not keen on sending money out of the platform as it won't ... Latest reply by Mike-And-Jane0

Hello everyone! There’s nothing nicer than a rest and a drink after a long day of travelling. I’m sure your guests feel the same, whether they’ve come from the same country or from further afield! As someone who loves a nice coffee after reaching the... Latest reply by Kitty-and-Creek0

Hi Community, Murphy's law would have it that with my very first guests, I had a septic odor problem in my master bathroom that was very noticeable and I don't know if I should address it in my review. The guest booked on July 3rd at 5:30PM for arrival t... Latest reply by Sandi241

We do not have same day check out/check in. The issue we have is that when you 'block' a date off, airbnb still will allow someone to book that same date. I've called support MANY times and they say that there is nothing they can do. Seriously?Why when a ... Latest reply by Larry418

My $1188 payout was wrongfully deducted for the case of the reservation ***. I appealed it but the team for this case kept its unfair and unprofessional decisions to refuse to give my wrongfully deducted payout back. They even closed the case at 9:28 am w... Latest reply by Sybe

My guest is an American living in America (Newton, MS). How to have the setting accordingly so he is not paying in euros. Latest reply by Joelle43

During our stay in the Airbnb apartment, one day there was water outage in the apartment. I realized it when I tried to use the bidet faucet. I turned the faucet on (a basic, rotating faucet), no water coming and then I tried to turn it off. But there was... Latest reply by Michael7662

I rented to a man and his "fiance" they have been there for 3 days on a 7 day stay. The first night they let someone stay overnight. Rules clearly state no extra guests ( I charge $20 per person extra per night if they do). He reassured me he would follow... Latest reply by Mike-And-Jane0