Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

A huge shout out to all the amazing Superhosts and beloved Guest Favourites! You've truly earned it with your incredible dedication and insights! A recent family trip - 6 nights to stay and 5 different Airbnb's. The Airbnb led "host club" connect was h... Latest reply by Dr-Jayanthi1

Hey guys - is there a phone number to call for support? Where do i go to log a ticket for Airbnb to investigate a missing paymen? My bank info is correct in the system and it shows that payment has been sent, but nothing is coming through to the account... Latest reply by Sandra7603

Anyone else had problems with airbnb when you report a sex worker has booked your property and you prove it to them? We won't allow them to stat, proven why yet airbnb are going to penalise us for it? I can only presume they allow that kind of activity an... Latest reply by Elegant-Homes-Retreat0

I started listing in Egypt, Red sea region recently, everything is amazing the region is blessed with nature and spectacular location, but we're facing a particular repeated issue of the local nationals couples and mixed nationality couples if it inclu... Latest reply by Zoraida30

This is from AI, and looks like I am not the only one with a problem'Common complaints from hosts include:Notes are buried: It is tedious to have to click on each blocked date to view a note. Hosts want to see important context (like VRBO or direct bookin... Latest reply by Rebecca

Hi community, is anyone else experiencing bookings being quieter than last year? I’ve noticed this despite a good profile I think and being competitive on the pricing. Any thoughts on how to give things a nudge would be appreciated. Thanks Latest reply by Judith656

I need your help regarding an unfortunate situation with a recent reservation. This booking was for a new listing, and unfortunately, I forgot to add the entry code to the check-in instructions. The guest and Airbnb both tried to reach me, but I was out o... Latest reply by Emilie

Hi. Firstly, I've had quite a number of potential guests requesting pre-approval to book, despite selecting automatic booking in my settings. Why can't guests book automatically? Is there something I'm missing? Secondly, once I give approval, none of them... Latest reply by Emilie

Hello I am going to host my first guest in a few days. Any tips and suggestions are appreciated. When should I give my address to the guest? Should I give the address when they message me before booking is confirmed. Thank you. Latest reply by Elegant-Homes-Retreat0

I had a guest check-in yesterday afternoon for a 5 night stay. She requested an early check-in which I allowed. First of all she complained that she couldn’t get into the property as the key entry pad wasn’t working (it was) and then when I followed up wi... Latest reply by Joan2709