Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Trying to make a payment and get an initial confirmation. However I then check and it hasn't gone through. I checked with my bank and they say its because Airbnb haven't used 3d security to confirm the payment at their end.It's frustrating as I want to ma... Latest reply by John6888

Hi there，最近接待两个客人来自澳大利亚，他的评价让我难以接受。在接待他之前， 我接待了7位客人，对我的地方和服务赞不绝口。 最后这位房客对各项指标均是5星，但总评估却是4星。 他私信我对浴室没有电源接吹风机。除了这个以外，没有任何可以挑剔的地方，另外，我还免费赠送了新鲜水果，牛奶，面包，黄油，瓶装水，咖啡，茶等。 在他们享受完各种免费食物和干净，漂亮舒适的地方后，却给了让我非常惊讶和失望的评估。让我非常气愤。不知道如果解决这种不公平的评估。 希望得到帮助。 Yun Latest reply by Bhumika

Hello,My guests keep going to the wrong meeting location for my Airbnb experience due to the 'directions from your host' being incorrect. The pin on the map is correct and also all my scheduled messages, but for some reason I cannot find how to edit these... Latest reply by Mike-And-Jane0

I have been trying to get a refund for a reservation that turned out to be a fraudulent listing. I am committed to getting a full refund and have proven multiple times that Airbnb and the host for this listing have not acted in accordance to Airbnb's poli... Latest reply by Jess10

can i use a gift to pay partial of the pay less up front fee ? Latest reply by Bhumika

Hello,I'm asking for assistance related to a verification issue on my phone.I will be travelling from Bulgaria to Israel for the first time abroad on my own in early June and decided to book a place to sleep through Airbnb because I had heard some good re... Latest reply by Bhumika

My son is looking for an AIRBNB in Vienna this summer while he does an internship with the UN. He found a place and put a deposit down and then the owner said he must pay utilities (water and electric). I have never been asked to pay that and I did not se... Latest reply by Mike-And-Jane0

I had this issue recently from my AirBnB experience.That I searched for "private bathroom" and I found and book it. But in the description it says "it's shared" In his words, sharing it with the host is considered as private. "In regards to your booking ... Latest reply by Helen3

** Can you please tell me if this listing is a scam? I have never seen a message saying to confirm with a separate email address. It's also very cheap compared to the ones around it. **[Identifiable information removed in line with the Community Center... Latest reply by Helen3

- Airbnb called me in October asking to help a guest who needed to check out of a property and into mine. I extended my home to the guest. - My security deposit is $500- The guest trashed my home; ursine and feces everywhere, holes in walls, damaged door,... Latest reply by Mar125