Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi all, I want to share my honest and factual information with other hosts on a guest to help other hosts determine if they want to accept this guest in the future. In the review process, there is a section of "What do you want to tell other hosts?" (som... Latest reply by Yi-Tsang0

How do you change the assigned professional host? I need to be able to ask specific questions & the person assigned to me acts like a computer Latest reply by Helen744

I’m desperately trying to get duplicate charges corrected and although my bank has started the dispute process it will take sometime to dispute. Airbnb and evolve are unable to assist. Who can help escalate this issue for me before I overdraw my account. Latest reply by Jessica3091

I've just been over to my whole-house listing to do the changeover and found it exactly the way I left it for the most recent guest who had booked it for Thursday-Sunday.His communication was great until the day of arrival and he even thanked me for sendi... Latest reply by Frances3408

Is it possible to shorten the stay of a guest if he's not following the house rules?I've told him to clean after himself, sent house rules in chat not even mentioning they're stated in property description and put signs in the house but he still seems hes... Latest reply by Helen3

My wife booked our trip. She has sent me an invitation by email to view our trip three times however I have never received the email. So I'm unable to see our trip at all on my end. Are we doing something wrong? She goes to Trips, selects the trip, clicks... Latest reply by Lorna170

Hi guys, Hi got a guest who booked my place for 8days & maybe he plans for staying changed since booking was non refundable he decided to show up at the location to ask for refund so we asked him to contact Airbnb incase it's a problem with our listing we... Latest reply by Omkar12

Last year I noticed that not all categories appear in every search. That makes sense, right? Why search for a casa particulare in Peoria, Illinois? But one category doesn't show up at all for the state of Maine, and that is Design. Maybe my eyes are de... Latest reply by Ann72

Hi,I have a reservation for a party of 4, which is our normal maximum number of guests. However, we agreed to make an exception for this one party to bring 2 more people with them, for a total of 6. The Airbnb site won't let us increase number of guests t... Latest reply by Kaaren1

I have a guest staying in our airbnb in Longpond PA for several weeks.They drove from South Dakota for her to get nearby medical treatment. They booked enroute and ended up checkinf in a day early and we have been trying to reach them for weeks to let th... Latest reply by Lorna170