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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We have a large pet&family-friendly in an outdoorsy well-touristed area. We work to establish ourselves in a higher bracket of hospitality. With this in mind, we offer a pretty good gift basket that gets a lot of compliments in reviews (which I actually d... Latest reply by Sébastien480

Hi! Airbnb was able to mediate a quick discussion with our Airbnb host in Maui about getting a full refund for our stay in September. We were going for a wedding but it got cancelled due to the unfortunate fire. The hosts won’t refund us in full when Airb... Latest reply by Kia272

I have recently received an inquiry from a prospective guest who comes recommended by one of our regular clients, a guest who returns to our listings on a monthly basis. However, I have noted that this particular guest's profile displays a 3.5-star averag... Latest reply by Bea2137

I always have a strict cancellation policy since I started hosting on airbnb. Fortunately, it has been working very well for me. Recently, I noticed there are some hosts in the forum with a dilemma for *not being able* to give a full refund for guest wh... Latest reply by Sally10

Why is 4 stars a bad review? Why do we still have this terrible system? How can people be truly honest about properties if anything less than 5 stars means the stay was terrible? Airbnb states to guests that 4 stars is good. But the platform treats hosts... Latest reply by Martine884

I have never seen this brought up on the forum so I believe it is a bit of a taboo subject but here we go. Over the years the number of overdoses and deaths from opioids has been increasing in our country. It is argued that it is an epidemic itself and ha... Latest reply by Rachel2573

Dear Airbnb Hosts, I just wanted to share with you a bad expereience we've just gone thru recently. During the accounting closing of the first quarter we realized we hadn't received any collection from Airbnb in our Bank Account. To our suprise we saw ou... Latest reply by Izeta3

The Airbnb listing sequence lists "Guest must agree to house rules before booking". There is not a pre-designed place (that I have seen) that allows the guest to "check a box" stating that they agree to the house rules. My first scheduled message, ... Latest reply by Mary-Claire2

Hello fellow air b&b ers.Has anyone stayed near Lisbon or indeed in the city, in order to go trail riding (Mtb'in) in the mountains above Lisbon?I read there are a couple of natural parks not too far from the city. I'm wondering if it would be better to s... Latest reply by Ant16365

We had a nine person rental for the house over the weekend Sat - Mon. On Monday morning the booking guest (0 reviews) advised that they were about to leave and they had a great weekend. The only issue is her mother believes she was bit by bed bugs in the... Latest reply by Sue2245