Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

This air bnb I stay in was very horrible if I knew I would definitely not spend my money on this dump small bathroom chipped paint looks so old and disgusting banging noise from the host n her family Gatted door looked like slavery like I was chained up Latest reply by Fred13

Hi fellow hosts, we are in San Antonio TX and having a CRAZY spring with pollen and leaves, etc. We had guests arrive last night saying the pool was green & our pool cleaner was scheduled to arrive the next morning. He was supposed to do a regular cleanin... Latest reply by Fred13

I've now received 2 somehow similar booking requests that are concerning. One from a new account without reviews, and one from an older account, with only 2 reviews from 2018 (both only say "great guest"). Both wanted to stay for 3+ months, messages are t... Latest reply by Fred13

Brian Chesky says Hosts need to know that enforcing Airbnb policy will not lead to a one-star revenge review. True or False? New policy. What is your experience? Latest reply by Stephen1004

Hello,so I’m pretty new to Airbnb as a host, and recently I had this lady who had absolutely no complaints during the stay. After she checked out, she left a complete mess for the house. It seemed like she had a party at the house with lots of empty alcoh... Latest reply by Susan1188

Guests arrived @ 3:25 per my video doorbell and door lock system. They left at 4:05 with their bags in tow and never came back. They responded to my automated email asking how their stay was on the last day and they stated it was a beautiful home and they... Latest reply by Till-and-Jutta0

I've had several people complain to me about a negligent host who manages multiple airbnb properties. Poor/rude hosts give Airbnb a bad reputation. What can be done? How can their behavior be addressed by Airbnb? Latest reply by Pat271

A fraudulent payment has gone through my bank account for an Airbnb booking that I have not made myself how can this be refunded to me **[Title updated] Latest reply by Brad887

Hi! I had a guest that smoked cannabis during his stay and since I found proof (butts and ashes) I’m going to charge him the smoking fee. But, should I leave a review that mentions the use of cannabis or marijuana? I ask this because in my country this is... Latest reply by Shuai11

Hey ,This side Rahul recently become host in Airbnb , I want to ask that as a see in a month of March the number of bookings is very less as compared to last 3 months , so I want ask that this happens every month of March or ? And suggests me how can I im... Latest reply by Jenny