Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I had some guests staying in my Palm Springs AIRBNB recently during the COVID-19 pandemic. They were allowed to stay in Palm Springs due to some valid health concerns. I learned after they left that one of the guests was a chef and was creating a cookin... Latest reply by Pamela118

I've been hosting since 2007, when VRBO was the only game in town. The last 6 months of hosting on Airbnb have been worse than ALL the previous years combined. I'm not sure if guest behavior is changing, but it appears that way. Entitlement and breaking... Latest reply by Stephanie365

My place is out of state and I have a cleaning person and a property manager handle the day to day stuff that I can't. I have been having issues with the electronic lock burning up some batteries so I guest have told me that they had an issue getting i... Latest reply by Steve3189

Gulp. Here goes we are fairly new to Airbnb. I come here often to get answers for tough situations. Didn’t post what happened last weekend and now another bad situation ongoing. Here goes…. Realized I am a license therapist trained in the most bizarre bu... Latest reply by Alexandra199

We are now only renting for 30 days plus due to new local laws. When we rented short term we used to leave a bath towel, hand towel, and wash cloth per guest The beds were made and no extra sheets were left. I am thinking of leaving more now, partial... Latest reply by Yvonne770

Hey guys,This is an issue that Airbnb has for property managers here...Airbnb permits to set several bank accounts, for several different properties. Howevers, it's not possible to set different fiscal numbers...Does anyone know if this is being addressed... Latest reply by David8879

Hi NorCal hosts, we just started an Airbnb in Vallejo last July and would appreciate some insights from experienced hosts in the area: 1. Do you require a 3-day/5-day/7-day minimum for the Bottlerock event? 2. What about the Sonoma Raceway classic car sh... Latest reply by Emilie

I just hosted a guest and instantly I knew something was wrong. Had a verified identity who is not who she said she was. In addition I suspect fraud, this guest checks in stays, makes up a complaint, cancels, then requests and get full refund. Its a commo... Latest reply by Katharine-Kelly0

Just having some trouble with a host and not sure where to go about it anymore.. Stayed in the airbnb for 2 nights. Very clean accurate presentation in the pictures so that was very nice. However only 8 certain people were allowed in the house and they ha... Latest reply by Huma0

Hi. I’ve just accepted a reservation from someone with no previous reviews with ABB and now am getting anxious about it. I’ve hosted once before with no problems (he had previous good reviews). This person says his party will be him, his wife and 2 child... Latest reply by Anonymous