Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

My son is looking for an AIRBNB in Vienna this summer while he does an internship with the UN. He found a place and put a deposit down and then the owner said he must pay utilities (water and electric). I have never been asked to pay that and I did not se... Latest reply by Mike-And-Jane0

I had this issue recently from my AirBnB experience.That I searched for "private bathroom" and I found and book it. But in the description it says "it's shared" In his words, sharing it with the host is considered as private. "In regards to your booking ... Latest reply by Helen3

** Can you please tell me if this listing is a scam? I have never seen a message saying to confirm with a separate email address. It's also very cheap compared to the ones around it. **[Identifiable information removed in line with the Community Center... Latest reply by Helen3

- Airbnb called me in October asking to help a guest who needed to check out of a property and into mine. I extended my home to the guest. - My security deposit is $500- The guest trashed my home; ursine and feces everywhere, holes in walls, damaged door,... Latest reply by Mar125

Hi, i have this situation, hopefully anyone can help me. I have a guest that should checkout at 10am therefore i sent cleaner to clean at 10.30. When cleaner arrive, nobody in the apartment but all their belonging still there all over the place. So i co... Latest reply by Mar125

We have guests arriving tomorrow from Japan and I have had no response to messages about check in times and address. Latest reply by Bhumika

I did a reservation and paid around 400 euros in Austria. Added a government ID on the site but I got an email that The photo is not good and to upload another photo. While I was trying to do that I had to remove the ID and My booking got cancelled automa... Latest reply by Bhumika

Dear Airbnb TeamI have been trying to buy new debit card but i could not get through please advise an d look forward to hearing from you Latest reply by Bhumika

I've been travelling Europe with my dog for the last year or so while working remotely. We've met some incredible welcoming hosts across our journey. Unfortunately 2 months ago over a year into our trip my dog got sick so we had to stay for an extended ti... Latest reply by Bhumika

I opened up June 30th-July 12th on the calendar this morning. Minimum 3 nights. Someone has requested 3 nights (July 1st, 2nd, 3rd). They have zero reviews which gives me pause plus no details on their profile. This request means I lose the possibility o... Latest reply by Steve-and-Tomomi0