Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hello everybody,I am new to Airbnb hosting and need advise on the following situation with my first guests.The guests booked my place from May to end of August, it's a 4 people with 2 dogs.Unfortunately, the guests quite often don't clean after the dogs o... Latest reply by Helen3

Guest comes and stays here two nights, he never mentioned anything was wrong or anything that he wasnt happy with.Guest leaves a shocking review stating DO NOT STAY HERE and the rant go, s on and on.I am more than happy with receiving any sort of revie... Latest reply by Huma0

Hi Guys, I received this request today which seems to have all the red flags that have caused me trouble in the past. Group of guys, obviously looking to party late and hard, expressing concern about the on-site manager, mention of "inappropriate guest... Latest reply by David8879

I had a 1 night stay last week. After check-in I get a call and message from the guest claiming that the house smells like mold and they could not spend the night. Myself, other guests, and my cleaner had just been at the property within the last few days... Latest reply by William-Elisabeth0

This is my first time I've posted here...I hope you can help...it's greatly appreciated. A regular guest of mine sent me a screen shot of an Airbnb Support message she received just after check in the last two times she's stayed at my listing. She went on... Latest reply by Huma0

What should I do if a guest broke house rules ? (They already checked out) We don’t allow pets, and it is clearly stated in house rules . We noticed they had a small dog on the camera. Should we send an extra fee? Normally we wouldn’t be so bothered , ... Latest reply by Ted307

We have two queen beds in our listing with two identical mattresses purchased at the same time. They both have extra blankets and the same sheets for ease of washing/making them up. Both are platform beds on iron frames. Both have the same pillows. The o... Latest reply by Sarah4634

Now, I'm completely understanding of how a mouse could be an unexpected intruder. In fact, I've never had one in a dwelling in 34 years of living! However, this past weekend (Friday) it was discovered that there's a little guy running around. I had a ho... Latest reply by Aurora252

We have had a very pleasant experience with Airbnb and our guests so far. The guests have been kind and overall leave things in great shape. But it is beginning to drive me CRAZY with the amount of towels and sheets guest are staining. A month ago we star... Latest reply by Huma0

I have a guest who booked a 2 bedroom suite , comes in on Saturday for 3 nights . One of their friends couldn’t make it , so its just the two of them . They asked if I would give them a discount . Not sure what to do . Latest reply by Amanda660