Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

  support for booking - tips? Latest reply by Paula

Good afternoon, This weekend I was enchanted with an unfortunate scenario in which the guests lied, broke the policy of bringing a dog into the condo, verbally abused and threatened the condo administrator, another guest and private security and cause dam... Latest reply by Bhumika

Hi,One of my guest order bed sheets and I sent an extra payment via Airbnb. Then they change their minds. How do I remove the extra cost? Best, Pia Latest reply by Mike-And-Jane0

I have a guest that booked FIRM 6 weeks ago and now wants to cancel 5 days before arrival.If I agree to a date change, will the cancellation window be open again and allow the guest to cancel for free?This was the classic guest scam on VRBO a while back -... Latest reply by Helen744

Hi - I am a new host who will be utilizing this forum for all those newbie annoying questions. I thank you for your patience! My first question is - what does the plus sign with a number next it it mean — I am seeing this next to profile pictures of both ... Latest reply by Rainbow14

I recently went on a trip and the host asked me to bring my own towels...lol I thought that was supposed to be included as it's an essential. But I try to be drama free and bring them...to my surprise they left beach towels and some bath towel for our usa... Latest reply by Till-and-Jutta0

Hello Everyone, I am new to the Airbnb community. I was wondering what advice Do you all have for difficulty get bookings lately. I have tried changing my title and also getting discounts Thanks for you help keisha Latest reply by Fred13

Dear allis it possible to ask an identification document ( identity card or passport ) of the guest when they check in ?i am a host in France and make always check in personally to welcome my guest .hope to have your valuable replies and advices .thank y... Latest reply by Paula

help me manage my listing and help me for booking. Latest reply by Bhumika

Hi, I have been a superhost for several years now with a total of 207 5* and 26 4* reviews, average 4.9* (now dropped to 4.86*). I've never had a serious issue with any of our guest, never had to claim damages or received a bad review. Once a guest overs... Latest reply by Yvonne423