Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

We have rather odd windows at our circa 1850 place with 18 inch deep window wells. Our cottage is solid stone and the walls are that thick. As a result of both that and the wooded lot, the main room can be rather dark. I have been hesitant to buy curtains... Latest reply by Charles1466

Treat your Host’s home like your own I would like to help AirBnb re-write their new Community Policy so that it is concise and clear. Feel free to improve on my wording. ( CURRENT VERSION) - Cleanliness: Guests should not leave the listing in a state tha... Latest reply by Gillian166

Help needed please. I am a new host and my first ever guest messaged me on AIRBNB one month after his stay asking if he could book for a few days at short notice. I agreed and he turned up at my house, saying the booking was going through and the payme... Latest reply by Man14773

Hello fellow hosts! I hope this message finds you well. I am a new host (since last year) and am still trying to iron out all the kinks that come with hosting ones personal space. I need help running our Airbnb business so I can focus on other projects p... Latest reply by Shylo1

I would like to upload arrival instructions with pictures which AirBnb would automatically send to guests who booked but I cannot find how. How can I do ? I only see house manual but there seem to be no possibility to upload photos nor full document w... Latest reply by Gillian166

Hi Everyone, I've booked my first guest, they arrive in 30 days. What are my next steps? how soon before they arrive should I reach out with entry information etc? Latest reply by Sybe

We have some current guests (in our shared space who are not 'bad' per se, just a little overwhelming. Arrived at midnight, which we agreed on, but very noisy outside (disturbing neighbors), loud in the house, running baths at 1am and speaking so loud. Al... Latest reply by Glen-N-Penny0

Hi! I am new here and suddenly I had recently 3 very long bookings (1-2-3 months) to be accepted from my side. What is common to all 3, none was having correct name or a photo, all 3 profiles were made this month and when I ask for more information about ... Latest reply by Katerina378

My very first guest tried to cancel the day of his arrival but did not have success with team Airbnb. He did not contact me that night. The guest then contacted me 2 hours before check out and wanted to seemingly stay for a free afternoon and night. I ref... Latest reply by Gillian166

Hello,My brother and I are looking for a person who could welcome our guests and also take care of the cleaning. If you have any leads in Cortina please let me know. Many thanks in advance for your help Best, Patricia Latest reply by Emilie