Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I am seeking help as a guest today although I am a host normally. We went to an AirBnB over the holidays. We were supposed to stay for 15 days, but the week before we arrived the host informed us that there was a water issue. He told us that the plumber s... Latest reply by Lisa723

I had an experience this weekend that moved me to write this post in hopes that it can gain some traction and awareness about proper indoor lighting and bulb temperature colors.I had an exceptional experience with a host, and gave them 5 stars overall bec... Latest reply by Anonymous

I provide a nespresso machine and French press both with coffee. What are people doing about cream/milk/plant based? I really don’t want to get into buying fresh cream for every stay and wondered about a jar of coffee whitener? Too tacky? Thoughts and / o... Latest reply by Debra300

I’m about a year and a half into hosting. I was initially extremely worried (but still excited) about hosting since I wasn’t 100% sure I could trust others to behave in my home. I quickly learned to change my settings to have to approve bookings and haven... Latest reply by Sarah977

Hi there I have some questions about a guest that broke our no pet house rules. They had a dog that they brought to our Air BnB. We don't allow pets, and before they arrived we told them that we don't allow pets. They ignored our email advising them tha... Latest reply by Anonymous

As an experienced host, I experienced the most horrible event in 5 years hosting. A guest was supposed to check out 11 am overstayed and refused to leave. I called police and police showed up. Guest told the police that he extended the stay and there is a... Latest reply by Mar125

hello i am a private chef and would like to add some options for guest Latest reply by Sarah977

Good Morning. I received a payment of R $ 400.00 (R $ 388.00) through the airbnb website but I had no bank account registered, I registered it only after making the payment ... Will the money fall right into my account? Or do I need to do another process?

am currently a guest for 5 weeks in Lausanne . On my first night the 20 year old daughter had a party with no adult supervision . The family come and go all night between 12.00 and 3 am . The kitchen is above my room and the constant noise disturbs my sle... Latest reply by Mike-And-Jane0

I have an urgent matter to discuss with Catherine powell Can you please help me Guests stained my rug and I told them we will remove it with water overnight. Guests ruined my natural fiber carpet by trying to get the stains out with vinegar and baking sod... Latest reply by Kris105