Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We have booked and paid in full for a 5 bed property which is advertised as ‘sleeps 7 people’ for 3 nights and the host is demanding an extra £150 within 24 hours of our stay to cover extra beds when we only have 7 people staying. Surely this isn’t right?... Latest reply by Kia272

As an Airbnb host,I've often found myself facing a dilemma when a potential guest with a low rating requests a stay. It's a situation that many hosts grapple with: Should I give them a chance, or is it too risky?On one hand, Airbnb is built on principles ... Latest reply by Marco3529

Can a host demand payment for emptying of council garbage bins upon leaving if the bins are emptied weekly and fortnightly, and the checkout date is in-between? There was nothing about this in the house description/rules. Latest reply by Mary1523

We rented a large house in NC for July 4th week 2024, unfortunately we had a family medical emergency and needed to cancel.When booking, the cancellation policy stated “100% refund if you cancel at least 30 days before check in” but when trying to cancel ... Latest reply by Mary1523

Hello. I’m trying to book a treehouse in north Georgia, Dahlonega, every time I go back and look at it the price is different. How could I be sure this is true Airbnb listing? Please help since our vacation is in a few days and I have to pay today. Thank... Latest reply by Violet327

Hi all, it's the first time anything gas been stolen from my little apartment, 2 throws, some bedding a roll of bin bags an air freshener and just noticed 2 jars of coffee. I've put a claim in with air bnb but I'm reading reviews here that I've no chance... Latest reply by Cheri354

My niece is undergoing treatment for breast cancer and her mother and sister would like to come to support her and help with her children while she is getting the chemo. They live in Washington and she is getting treatment in Orange County CA. They need ... Latest reply by Rachel2918

I have 7 years experience hosting with Airbnb. I am a Superhost and Guest Favourite with have over 150 overwhelmingly positive reviews and a 4.98 rating. Occasionally a problem arises with a guest and I always take advice from the helpline before I respon... Latest reply by Lorina14

Hello, can anyone explain why the superhost chat support dissapeared and now only calls are available? Latest reply by Carla791

Hi Fellow Guests,I was looking to see if I could get some advice from other hosts. My wife and I are new to hosting and we just had our first bad guest experience. We had been working with this guest since late 2023 to help provide him accomodations when ... Latest reply by Joan2709