Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello. My name is Teresa. I am a single 58 year old Telus employee on long term disability. I can be linked to a disabled senior. I grew up in white rock bc canada. I am currently living in kamloops bc. Up in the mountains. I am so home sick. I just need ... Latest reply by Sybe

We recently opened our str and have had three people reach out about having a wedding at our place. We turned them down citing we are not set up to accommodate events at this time. Then today, we realized we had a wedding at our place (which was not discl... Latest reply by Carmen-and-Scott0

Hi fellow hosts. So, after 3 months of silence, I have been approached today by 2 potential guests. Both asking for a long winter rental. Both profiles have been created in 2022, but don’t have any reviews. One of these potential guests is a foreign in... Latest reply by Deirdre2

I just noticed my credit card had been charged about 2x what the venue listed as the price. AirBNB support was very nice but just told me the host was charging more for those days. I don't mind a "high season" bump of but 2x seemed pretty crazy. And to... Latest reply by Dennis732

Air bnb have been no support at all to me as a host.does anyone know who I can escalate my complaint to? I’ve just had a really complex incident at my property. In short, a guest reported an accident at my property,I tried to attend to help, but the guest... Latest reply by Jennie11

Hi Friends,We are new hosts (since August of 22) and we just had a guest want to use Concur to book for 3 months. She works for a large grocery store chain and the company only uses this to to book through. I spoke to AirBNB and can’t seem to find a perso... Latest reply by Lorna170

I recently had three (3) Brazilian guys staying for 5 nights, two of which were working and living in Australia. On arrival there were only two, I asked where was the third guest, they told me he was coming from Brazil tomorrow. There first night they wa... Latest reply by Gillian166

I have a question about declining... I have a returning guest ask for a date that was already booked (I have two listings for the property and forgot to block off one dates on second listing). I declined explaining that it was booked that night but they c... Latest reply by Alison968

I am an experienced Airbnb Superhost with 21 years in the tourism industry. In August 2020 I accepted a booking from an airbnb'er with 8 perfect guests reviews. He had agreed to our 'over 25 year old only, no parties, no same sex groups' policies. It turn... Latest reply by Xanthe3

Just have to comment.Your service fees and cleaning fees are getting ridiculous. I just looked at one of the listings in Florida. The cost is $1,400.00 for a one week rental. And a total of $312 in fees on top of that. Plus tax. That's crazy!!! It's... Latest reply by Mike-And-Jane0