Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I accepted a booking from ** from December 26, 2023, to January 4, 2024, in my 1-bedroom unit. I would like to share my experience for the benefit of other Airbnb hosts. ** communicated a late check-in at 3:00 AM on December 27, which I accommodated. Ho... Latest reply by Melody246

I have had official confirmation that the listing facility described as 'free parking on premises' means "as long as there is free parking available in the area that is all we require of our hosts [airbnb]." 'On premises' means 'private' and therefore a... Latest reply by Roshanak1

I am just starting out with Airbnb and recently landed my first two bookings! While I’m very excited, I would love some tips on communicating with my upcoming guests & some pointers on little things I can do to make a big impact on their stay. Thanks in a... Latest reply by Lorina14

Hi, I have set a minimum stay of 3 nights. But Airbnb accepts bookings leaving only a 2 night gap between bookings, meaning my property is effectively unrentable for this period. How do I set Airbnb to refuse to accept bookings if it will leave a gap belo... Latest reply by Paula

Just checking whether this listing sounds legitimate as there are no reviews. **[Identifiable listing removed in line with the Community Center Guidelines- Please note that is not allowed to post a listing link unless posted by a listing owner] Latest reply by Paula

I have followed the following instruction but airbnb failed to import the calendar from booking.com, while I have no problem exporting airbnb's calendar to booking.com. The bookings on booking.com do not show on my airbnb's calendar. "Import your calenda... Latest reply by Joan2709

My Dad and his wife drove from Wisconsin to Arizona to stay in an Airbnb they were renting from January to February. They are snowbirds for these two months and look forward to this trip every year. They have been trying to find one house to rent every ye... Latest reply by Bhumika

My guest is staying another month but I am getting a prompt to review her. She extended her stay and Airbnb is prompting as if she has completed her stay. Do I just ignore the prompt? I cannot give a review when I have not been into the home to see how c... Latest reply by Helen3

Hi all, I’m not a host but have used Airbnb hundreds of times over the years. In the past few years, I’ve noticed a trend that will have me leaving Airbnb if it continues. Hosts don’t stock their places with sufficient basic things like toilet paper, dete... Latest reply by Ann42004

We have arrived at our AirBnB after a 17 hour bus ride for a 6 week stay. The hosts were gracious enough to pick us up. After checking in, we discovered a lot of issues: Pet hair on the sheets and pillows. (they purchased a new set for us) No towel racks.... Latest reply by John5097