Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

This used to be a huge reason I would use AirBNB but I can no longer find unique stays. They've added "curated categories" but the UI for searching in those categories is pretty broken. I used to be able to see what they unique stay types available were ... Latest reply by Mary1741

Take a look at this place (not mine) Some cleaners here in Phuket turned up to clean this place,What would you guys do? It seems this was a LTR Dirty Pigs, Latest reply by Gillian166

We have an oven that is turned on and off by a knob. I will say that it took me a while to get used to and I include instructions on how to use it in the listing but my guest this weekend told me that when she tried to turn it on it was broken and fell of... Latest reply by Robin4

Hello all.I have just begun hosting with Airbnb. I have had 5 stars - and then a 3 star. The 3 star complained about things that were evident before booking. I am pretty upset because I got a notice from airbnb that I might be put on the "naughty" list... Latest reply by Sudsrung0

I have been with airbnb since and a superhost since 2013 and ready to cancel.I recently had a guest who reserved for 1 week after he checked in he mentioned to my cleaning person he saw a dog in the yard and he has alergies my housekeeper told me he m... Latest reply by Lorena690

Hello and Happy 2021! I had a group of 4 set to check in on New Years Eve. We chatted the day of their booking, which was earlier in December. My standard process is that I send out house rules 3 days prior to their arrival date. I ask the guests to confi... Latest reply by Helen3

Hi everyone, There are always discussions going on here regarding reviews, quite understandably, as they are a vital component of and have a direct influence on your hosting business. They allow guests to read about others’ experiences, and are a gre... Latest reply by Mary419

I'm barely a week old. Is anyone in the 78232 area? I'd love to meet up and share ideas! I am also a real estate broker Latest reply by Emilie

Had a guest recently check out. She sent me a really apologetic message. Said her husband got a nose bleed. So they tried to bleach the sheets and in the process bleached the blue bath towels She’s offered to pay for them directly into my bank account... Latest reply by Robin4

I need your help on how to review this guest. They had 5 star reviews on their profile which was promising when I accepted the booking. The booking was for 7 nights, generally I was able to ignore some of the short comings, like leaving the lights on, ... Latest reply by Huma0