Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I have a separate rental agreement as well as Rules and Regulations that are to be sent per our HOA . How do you get the information without going off platform? TYIACindy Latest reply by Emiel1

It has been third guest from Airbnb who does not return common area wrist bands which we provide for the time of guests stay to be used in common areas such as pool, Gym, etc. We always write in check in instructions that wrist bands must be returned to t... Latest reply by Ella4855

I'm also wondering if any dog-friendly hosts offer "extras" like mats, treats, bowls, leashes? Latest reply by Mark3887

Airbnb staff believe the guest who urinated on my Matt's floor etc. Sheets . And guest requesting money back. The guest saying no power. What lies Latest reply by Liv

Hello AirBnb community! I am expecting my hot tub to arrive tomorrow and wondering how you all care for yours...do you have them emptied and cleaned after each use? Latest reply by Brian2036

We have a guest arriving in two days time - I’ve already had 43 messages from him asking questions - most are already on our listing. For the first time in three years I’m not looking forward to hosting. Latest reply by Tracy608

Hi, I stayed at an airbnb in San Diego. No smoke detector, no carbon monoxide, and black mold in the washer, and the regular washer is broken and I tried to use it and the host tried to get me to use the one that worked with mold in it. On their listin... Latest reply by Sonya144

How does a host handle it when a guests spills, but doesn’t let the host know? I have had at least 4 coffee spills in the past year. NO ONE has ever reached out to me to let me know. One guest even tried to hide it and pretended to not know anything about... Latest reply by Sarah977

My sound front house is an older house and the house do look older even though we touch paint every year. It is simple inside but clean. The selling point of this house is the location. Really beautiful sound and sunset view, also we have the pier for fis... Latest reply by Z-2

This was my request to book this morning. 20 nights-- that is our max. No one ever books 20 nights lol. Zero reviews, initials as a name, location given as New York City. "Hi Laura. I am interested in staying at your cottage for an extended period. I don'... Latest reply by Sarah977