Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Guys. I have bookings this entire month and the next month. Basement just flooded. I need to cancel my bookings. Is that going to cost me? Latest reply by Lorina14

Im in a 2 bed apartment. We are 2 people in 2 beds. The host provided 1 set of bedding. I am sleeping under a coat in a freezing apartment. The host refuses to provide more bedding and told me if i was cold i should use socks and sweaters. My point is if ... Latest reply by Paula

HelloDoes anyone know if a host can require guests to submit their ID at the time of booking? If so, how do you set that preference in your account? Latest reply by Elaine701

I am wondering if anyone else has experienced this issue.. I have made 4 Phone Calls to AIRBNB Host Support regarding a Payment of €745 they have not paid me some 8 Days Ago.. All i get is replies an Engineer is looking in to the Technical Issue.Meanwhil... Latest reply by Darran6

I would like more information on a rental in the area of Pueblo High School. Tucson AZ Latest reply by Kia272

All of you might have noticed that the number of reviews for your properties has dropped significantly. I called Airbnb support to ask about it and was told it is a new feature. From now on, the rating will only be based on the last quarter reviews!!! I h... Latest reply by Bhumika

I don't get any bookings from airbnb app since 6 months please help me. Please guide me what is the problem Latest reply by Zain121

** Booked a home months ago in London (Chelsea area) and host cancelled last night (One week prior to our arrival from the US). We received no communication just a cancellation email. After inquiring several times the host claimed the home suffered severe... Latest reply by Mike-And-Jane0

I have a booking in 4 days, and this morning my host messaged me that she needs to cancel. Now, her cancellation policy is such that if I had cancelled yesterday before 3pm I would have received a 100% refund. But since she waited until today at 8:30am, i... Latest reply by Mike-And-Jane0

I'm a new host and for a while at the start I had my check-in time set at 12:00 - flexible, then I changed it to 2pm, then finally changed it to 4pm after realising I needed time to clean. During that time I had a few bookings, one of which is coming tomo... Latest reply by Guy991