Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hiya, I have a client who would like a 3 month let and is wondering about the cancellation policy. I've never had a let longer than a week and I'm unsure what the cancellation policy should be. They want to book now for mid Sept to mid Dec, which is a pea... Latest reply by Frances3408

My host in Madrid is asking for passport numbers to report to the police as we are international travellers. Is this normal? And is the website ** safe?**[Link removed in line with the Community Center Guidelines] Latest reply by Maria-Gghie0

Hi, wondering if this has happened to anyone else. I was checking on my account as to why I had not been payed out yet. I found I had a $10,000 minimum set till I got paid out. I did not set that. I don’t ever remember having to answer that question on m... Latest reply by Paula2959

Hi everyone,I have made some upgrades to the unit. Will be adding a outside patio table w umbrella/ chairs and a grill.Please review my "other details to note" section regarding 30 days stay and please let me know, What adjustments should I make that prot... Latest reply by Alex

Long time superhost here. Overall, the platform has been working great for us, but we recently encountered a problem that has caused us a lot of stress. This is honest feedback, and I believe Airbnb and hosts are more successful when the platform is succe... Latest reply by Johanna884

Several times we have had booking requests for one available day, checking out on a blocked day. We have had to refuse these requests and have had comeback from potential guests asking why they can't check out on a blocked day. How come AIRBNB allows su... Latest reply by Peter_Joan0

I am at a loss...AirBnB says we HAVE to accept service dogs. This is not ok with my homeowners insurance or my attorney. As a host I have to consider all this: - Other guests with allergies - Service animal potty in/on furniture - Scratching up wood floor... Latest reply by Judith1058

This is so incredibly frustrating and has happened to me multiple times. The app won’t let me book an experience because my account is “under review”. This usually happens after I cancel or book an experience. What blows me away is how quickly it happens.... Latest reply by Trace745

Hi I recieved a review for a guest which was done in retaliation of charges for lateness which were upheld by airbnb. The guest arrived at midnight where the checkin window is 3-5pm. This was written on teh house rules at the time the guest purchased the ... Latest reply by Joan2709

I am asking this as a hypothetical to understand the risks.Scenario:* Guest cause major damage* Major damage requires general contract work (i.e. plumber, flooring, etc)* general contract work makes listing uninhabitable for 7 - 14 days* Being uninhabitab... Latest reply by Joan2709