Support with your bookings

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Hello. My guest got injured in my airbnb and had to go to A&E. I'm in the UK. Do I need to let airbnb know about this proactively, or only when there is a claim from the guest for the bodily injury? At the moment, there's no claim submitted Latest reply by Bhumika

Have a questionThe guests now supposed to be 4. But I noticed extra car with 2 more peoplePolicy only 4 and if extra person should pay $75 per person per nightThey do not respond to my messagesplease advice Latest reply by Abraam0

Hello, how do you hosts handle different guests seemingly repetitively leaving behind items? I have shipped things ranging from a pair of stiletto heels, to a cell phone charger with cord. I don't ask the guest for shipping, but the last two back-to-ba... Latest reply by Angel6763

Hi! I've cancelled 2 bookings for March 23-26, 2023 last Feb 9 and 13, 2023 due to change of plans. I was told to wait up to 15 business days for the amount to fully reflect on my account but it has been more than 15 days and it hasn't credited still. I'v... Latest reply by Bhumika

Dear Airbnb, My name is Sumarani Kandra and I am the victim of Airbnb(I am not even an Airbnb customer). Because Airbnb doesn't have enough security measures in place, someone unauthorizedly used my credit card to make a reservation with Airbnb. I urge ... Latest reply by Suma111

A guest cancelled his reservation in early March 2023 several hours after check-in due to weather and the 395 being shut down to get into Mammoth Lakes, CA (happens frequently due to snow in winter). AirBnB overrode our host strict cancellation policy and... Latest reply by Karen3433

Hello there, Is it possible to always organize guests 0r rather refer guest to a Airbnb host Latest reply by Bhumika

I currently have two guests at my place. I know they have had uninvited guests as I can see it on my ring video. I don’t want to do anything while they are still at my place but I would like to try and collect fees for those people who were not allowed in... Latest reply by Fred13

Sorry, but this may be a long story, I am a brand new host, listing the spare room in my apartment, I initially only planned on agreeing to short stays, but received a request for a 28 night stay which I agreed to, he had problems with the payment, but af... Latest reply by Fred13

My reservation was randomly canceled a couple of weeks before my trip by airbnb. After contacting support, I was told they do not know why it was canceled... Red flag # 1. I was then told to try to rebook or book another place and I was credited money tow... Latest reply by Inna22