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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi, We have a booking starting tomorrow but the area we are travelling to is badly affected by storm Babet and there are serious weather warning for the area discouraging non essential travel . Our host has agreed to a full refund due to the unexpected s... Latest reply by Sandra856

I have been a host for 5 years and experienced a bad review from a host that complained about everything!!!! even a hair on her towel that was washed this people need to go and pay expensive hotels so they can have perfection which there's no such thing.... Latest reply by Helen3

Comments of the guest:Mr. Minosh one of the guest already booked through Airbnb, but same not reflected in our property. Latest reply by Sophia

Hi .I have just received super host status for a full year it seems ,but i cant find where im supposed to claim the $100.Any one able to help please .I have not received any emails Latest reply by Helen3

If anybody has a chance to stay at **. Please be aware that ** the host is a compulsive liar. She will take your money not answer the phone not answer her text messages in order for you to back out of your obligation. Then when you turn around and you're ... Latest reply by Frank1900

A host in Brazil is attempting to deceive me. A few hours after my check-out, I received a message via WhatsApp stating that there was a cigarette burn on the sofa. Since I was in a hurry and had a layover in Paris, I messaged him back, expressing shock a... Latest reply by Bhumika

Hi there,I hope you are well. I am looking for an answer to a question, what may be the reason that a booking made via AirBnb does not show up in my PMS?Could you please advise ?Thanks a lot.M. Latest reply by Bob297

I made a booking in June for a stay in December. This reservation had a 48 hour cancellation policy for a full refund. This holiday is my first time using Airbnb. The listing states that the host would accommodate an early check in so I requested if I cou... Latest reply by Bhumika

I always used to use the email alias in the Reservation Details section to send an email and map to my guests. It worked well and meant that guests could easily print the map in advance of their journey. It also meant I could be sure that guests were abso... Latest reply by Louise1278

Simply awful Customer Service. I am really unsure if you are making a joke out of people in general or if you are genuinely dumb. I have been having account issues since April and nobody is willing to help. i keep being told someone would call but nobody ... Latest reply by Sophia