Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

A neighbor informed me that my guest installed a window AC unit one day into his 18 day stay and that the AC unit has been on the entire time. This is not a unit I had laying around either, they procured the unit themselves and installed it without asking... Latest reply by Mar125

Hi,I have a booking for 2 adults and an infant but it turned out that 2 adults, 2 children, and 1 infant checked in.We only have accommodation for 3 people max. Also, we charge extra for the third person per night basis. Neither did the guest pay for 2 un... Latest reply by Ross869

The guests Smoking and throwing cigarettes butt on our common areas, garden, driveway, ect…. Not only to ask them not to smoke in or around the common area, such as gardens, driveway, in front of carport on our property, but should I ask them to pick up ... Latest reply by Helen744

Hello, We host our home and usually have no issues booking it. Our current guest booked for 6 months but because he works in Film Industry and there are two major strikes right now that are really affecting people's livelihood, our guest reached out, sai... Latest reply by Helen744

Hi Everyone, I am a new host and just had a wonderful guest stay. I went to clean the area and found a pair of his underwear hanging over the shower. I have two options: (LOL)1. Text him and tell him he left his underwear and ask him what he would li... Latest reply by Debbie1177

I would like to know if anyone had a similar experience where a guest insinuates that something happened, leaves it in the air with no proof whatsoever and Airbnb refuses to edit or remove the comment. Latest reply by Samuel-And-Chiara0

Hi. I have tried everything to set up airbnb two-factor authentication PIN but every single time it shows as the PIN being invalid. I've been trying to get help from AIRbnb for 5 days but they just tell me I'm sitting up the PIN wrong. I'm really not that... Latest reply by Mike-And-Jane0

I just joined AirBNB. Off to a bad start. Host declined me because I was new and hadn't yet completed my profile. What a fine welcome to AirBNB. Latest reply by Fred13

Last year I paid $166 to insure my reservation via AirBnb. The host had cancelled the reservation few days after I received confirmation. I have been contacting AirBnb and the inusrance company few times since last year. Everytime AirBnb said it is n... Latest reply by Robin4

So , I booked a trip a couple days ago , 15 minutes later I get a email that my accounts suspended and they've cancelled my reservation , well I paid for this reservation with a 1500$ gift card my check in is tomorrow and I frankly didn't plan on spending... Latest reply by Jenny