Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I need some help with my first nightmare guest who didn't read my advert, booked something not suited and then wanted services I didn't offer - after she had checked out and woke me up. Because she was such a nightmare I refused to do more favours after v... Latest reply by Kristina46

Bonjour je me permets de poster un message ici car je suis hôte d'une maison à Paris où je reçois des guest Air B and B depuis février. Maman solo, le fait que je puisse rester dans ce logement repose sur le fait que je loue sur air b and b.Hier matin, j'... Latest reply by Sabine833

Hello community! I'm wondering if any of you would be able to provide some insight and perhaps some language around how to respond to current guests of ours who rented our home for Labor day weekend and one of the families that would be joining them can't... Latest reply by Lorna170

I noticed that when I schedule a message to be sent the evening before departure, it is only sent when the stay is 2 nights or longer.Does anyone else have this problem? Latest reply by Moshe2

I just had a guest check out who left a nasty review. Amongst other untruths, she stated that my husband is creepy, and that we watch our guests. Untrue! All my other reviews are 5 star, and this review changes that and makes us look really bad. Ho... Latest reply by Robin4

Confetti is not just hard to clean, it is impossible. It clings to hard to see or reach spaces like the bottom of the couch (I am not going to turn it upside down every time I clean!) and later comes out flying when air conditioning or heat comes on. No m... Latest reply by Debra300

I have been working with Airbnb from December 2021 1st payout. I got soon after that for every payout I do a lot of struggle writing to customer support hundred times making one and other baseless excuses. This time guests check in on 16/4/22 but till t... Latest reply by Summit-View0

Hi everyone, We had a group of guests who stayed for a few days at our airbnb in CapeCod. It is July and very warm outside. Our house has central AC to accommodate for this to make our guests comfortable. Our guests complained that the house was too cold,... Latest reply by Diana2015

Hello Fellow Hosts and Superhosts: I am looking for recommendations for a REMOTE lockbox I can operate from anywhere. I currently use the old fashioned lock box but need a remote one I can operate from my phone. Suggestions and let me know pro’s and c... Latest reply by Raquel724

I would like to lock my closet, but it doesn't have a lock installed. Does anyone know of a device I can install over my doorknob to prevent access? Latest reply by Emiel1