Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We have been falsely accused by our host of our dog fouling the carpet in their home gym and a replacement carpet being needed. It was us who flagged that there were old urine stains all over their home gym and sent them pictures, our dog at this point h... Latest reply by Nadia1185

My family and I are planning to go to Antalya, Turkey in May/Jun which we heard nice things about it . But sadly these past few days that we are trying to make a reservation, they all cancel on us mostly without any reason. I do not know why. My wife and ... Latest reply by Helen3

Hello,We booked a "private" resort beachfront for some RnR. However, when we arrived there, there was a wake right beside us that has been ongoing for days. There was a continuous influx of people right beside our unit. Also, the pathway to our rest room ... Latest reply by Rebecca

Since the onset of inflation, the overnight prices have experienced an increase. I host in Skopje, the capital city of Macedonia, specifically in the Bohemian quarter where my listing is located. Previously, the prices in this district ranged from 20-25 e... Latest reply by Tamara796

AirBnB has really gone downhill. According to their "customer service" they allow hosts to list properties as available even though they are not. We spent hours picking out a place only for the host to say it wasn't available. Ok, no worries. The same hos... Latest reply by Mike-And-Jane0

Hi, I have a canceled trip with Airbnb. It's been over 4 months since the host canceled the trip on me, but Airbnb still won't process the refund. They claim my bank is holding the money. After talking to my bank, the fund is located at the Airbnb account... Latest reply by John7805

I accepted a booking from ** from December 26, 2023, to January 4, 2024, in my 1-bedroom unit. I would like to share my experience for the benefit of other Airbnb hosts. ** communicated a late check-in at 3:00 AM on December 27, which I accommodated. Ho... Latest reply by Melody246

I have had official confirmation that the listing facility described as 'free parking on premises' means "as long as there is free parking available in the area that is all we require of our hosts [airbnb]." 'On premises' means 'private' and therefore a... Latest reply by Roshanak1

I am just starting out with Airbnb and recently landed my first two bookings! While I’m very excited, I would love some tips on communicating with my upcoming guests & some pointers on little things I can do to make a big impact on their stay. Thanks in a... Latest reply by Lorina14

Hi, I have set a minimum stay of 3 nights. But Airbnb accepts bookings leaving only a 2 night gap between bookings, meaning my property is effectively unrentable for this period. How do I set Airbnb to refuse to accept bookings if it will leave a gap belo... Latest reply by Paula