Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Today, I received a booking request from a guest who has a few bad reviews, the latest this past September. The hosts' review mentions smoking and showing up with a large dog the was not permitted. However, many of the other reviews are quite glowing. St... Latest reply by Carolyn--J0

I am new at hosting on Airbnb and my previous quest seemed to be smoking weed in my backyard patio. There were also smoking cigarettes in the front and back yard. The guest only registered 2 guests for the reservation but there were about 10 people in and... Latest reply by Jeff2303

Hi- I’m taking 24 hrs before writing a guest review to try and stop feeling so annoyed.my guests left the place clean and tidy but- moved bedroom furniture, put lamps in the closets, moved all the books from the shelves to the windows, moved things around... Latest reply by Clara116

Several of my guests leave amazing notes in my guest book and message me during their stay about how happy and positive they are about my place. They even say I’m 5 stars! But they do not actually leave a review. What works best to encourage but not pest... Latest reply by Sudsrung0

I am very worried about my Airbnb listing. I opened in August and got my first guests in September. It was a nightmare. I closed to repair some damages they left. Since then, no booking, not even one! Please I need some suggestions. Latest reply by Sybe

How do you reach out to your guests on check in day? What do you think makes them feel welcomed and comfortable? Latest reply by Sybe

I was given a 0 (zero) star for House Rules after I would not give a guest a free week & a discount. We had a mandatory evacuation for only 5 nights & the guest told me “many people on Airbnb are giving away free housing.” I spoke to Airbnb immediately & ... Latest reply by Huma0

If I have guests over for meals while staying at an Airbnb, we eat outside and they never stay past 9pm should they be considered in the amount of guests I booked for? Latest reply by Huma0

What are your recommendations for guest who stay longer than 30 days in your home? Do you offer House cleaning and how often.As a host do you leave extra or how much linens/towels do you leave in the home? Latest reply by Lorna170

I received a strange inquiry from a guest asking several questions about the proximity of my place to a nearby condo, if my place is quiet, has good hot water, etc. They initially asked me to call them, but when I told them I would only answer questions o... Latest reply by Ryan2948