Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Our listing has been suspended without warning or notice or explanation. We satisfy none of the criteria listed under reasons for suspended listings: our response rate is great all our reviews are good. We are superhosts. We only noticed it had happene... Latest reply by Shayla9

Hello community, I have been a Host on Airbnb for over 6 years with over 1000 reviews.I have this question, I wonder if any Host has encountered the same problem as me, and what should I do next: - The customer booked my apartment- 2 hours before check-in...

I've recently had a dilemma where multiple inquiries with either the same dates or dates that would otherwise lapse each other force me to manually choose between potential guests. I use instant booking and offer to those who meet the higher criteria for ... Latest reply by Mike-And-Jane0

Hello I have ordered a gift card on amazon.de, but after an issue with my e-mail address, i can't see the gift card. Can you help me with?[Title updated by Community Manager for relevancy] Latest reply by David11096

We often hear in the Community Centre that Airbnb sides with the guest over the host when there is a dispute.This article in the Guardian (British newspaper) suggests otherwise. Airbnb initially defended a host who removed a guests property from their li... Latest reply by Elaine701

Hello all, I am a guest, but really would like to get other hosts opinions about my recent experience in Paris. I booked a stay for 35 nights starting Oct 14th. On my day of departure I realized the host sent me incorrect check in information including t... Latest reply by Fred13

What in the world are you all thinking??? How, why, what?? I’m in a foreign country trying to access my AirBnB and I have to solve an impossible puzzle to log into my account?? The mouse and cheese CAPTCHA takes too long and is impossible to do correctly.... Latest reply by Helen427

Hi, I received a message from the host asking to share my driver's license and said that airbnb doesn't allow check in without verification. Is this true? Thanks,Kudrat Latest reply by Helen427

How do you behave with non-complying guests who break the house rules; bringing unauthorized guests or making disturbance during quiet hours ? Would that be sufficient for BnB to cancel their reservation ? Latest reply by Joelle43

I booked a vacation stay for a client with Great Spaces and due to a issue with Airbnb taking a payment on a day that my client did not know about the reservation cancelled. The host had a deposit of $3,500 for my client and wanted us to pay for the entir...