Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hi all!My guest cancelled at midnight on day of arrival after initially checking in and being happy with the house.Location is Peak District. House is brand new, well insulated with a Hive thermostat and new boiler serviced last week. I stay there myself ... Latest reply by Juliet1

If I cancel a booking, will the penalty affect other listings I have? Thanks Latest reply by Helen3

This will be an easy one for seasoned hosts. But I've just received my second $100 superhost reward but I didn't use my first one. Does it expire or do I have $200 now Latest reply by Sudsrung0

There's a single parking pass that I keep in the unit for guests to park on the street (Restricted street parking zone). It would cost about $50 to get a replacement from the city and take a couple weeks.If a guest forgets to return it after their stay ca... Latest reply by Sudsrung0

I've recently had a couple of 4 ratings -- despite clear statements in my property profile (last two were because there is no cell phone coverage nearby, clearly stated, and second because mushrooms were growing nearby and the guest was worried about her... Latest reply by Fred13

In July 2022, a “Trip Planner” booked our house for July 17-October 1 for her client. The guest checked in and stayed with no complaints until September 26 when I received a text from him that his windshield had been hit by a golf ball in our driveway, ... Latest reply by Nikki412

Guest wants to cancel, but they can't because it's too lateSends request to modify the reservation to beyond 24 hours (flexible)Waits a few days and cancels it. This should not be able to happen. Even if the guest modifies the booking and the host accep... Latest reply by Michael5047

Our heart is jumping with joy when I opened my e-mail and was really surpised reaching the status of becoming a Superhost. We would like to thank our guests for making this happen, for their excellent reviews and woderful suggestions on how we can improve... Latest reply by Laurelle3

We Superhost a rental in SWFL-- guests are requesting to cancel because the area is so ravaged and wont be the same beautiful coastal city as when they booked their vacation. If I cancel the booking, I pay 10% fee and cannot re-book those dates- if they c... Latest reply by Helen744

I just had my first ever air bnb guests and they have left the place in a disgusting state, broken lamp, left mirror hanging off the bathroom wall, burn marks in the mattress protectors, broken the drain in the bath. Not to mention the five bags of rubbis... Latest reply by Mike-And-Jane0