Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hi. I’m pretty new in the game and hoping someone can tell me how to alter the lead time allowed for people to book my BnB. When I set it up I think I allowed up to a year in advance but I need to cut this back. Just can’t find where I can do this?? Appre... Latest reply by Helen3

Hello friends, I had a question my parents rented a air bnb and it my parents might have to cancel due to my dad has to get surgery to remove his prostate due to cancer. I have read the cancelation policy and it's clear I just want to know if this would w... Latest reply by Helen3

Hello All, A friend who has Multiple Chemical Sensitivities and I would like to find a place to stay within about two hours drive from Boston. We are looking for two bedrooms, at least one bathroom but two are preferrable. Since we're dreaming big s... Latest reply by Diana2462

Guests who just checked out have committed a clear act of sabotage.This is what happened. Due to a mix-up at check-in the guests were given another apartment than the one they had rented. Within one hour the mistake was corrected and they were shown to th... Latest reply by Helen3

Carefully consider who you will accept as AirBnb will not have your back. I may totally be ahead of myself as I have not had the guest yet but this is more about AirBnb policies. I have Instant Book turned on but I got a booking request as the guest had a... Latest reply by Kristiina12

Hi, I am sure I am not the only one with very few reservations. How can I pump up my reservations? Latest reply by Gwen386

Hy guys I am looking to understand the aibnb policy to protect clients. there is insurance for host but what about us we book a place on airbnb at 133 euro 2 nights. We arrived, the place was scary and smelly and was middle of the night plus a game in the... Latest reply by Helen3

The non-stop revolving door of cancellation policy is absurd. 4 years ago with three simple, easily articulated options for Hosts was the best, cleanest model. Now it's a giant convoluted mess, and this latest update is just one more way Hosts get held... Latest reply by Mike-And-Jane0

Hello everyone, I have seen some same topic posts, but I would like to share my thinking on this matter: Unfair guest reviews.I have a lot of 5-star reviews but my rate overall is not a 5-star because of some I think unfair reviews.This is how I welcome ... Latest reply by Amerissa0

Hey guys, For some reason, after being steadily booked all summer and only 1 cancelation...yesterday I suddenly got 3 cancelations back to back all in one day within a few hours of each other... Is something going on??? I checked my pricing as well as lo... Latest reply by Rebecca1603