Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Did anyone notice that Airbnb's resolution center become super slow/unresponsive for the past few weeks? I have two reimbursement requests, one was submitted on Apr 25th, and haven't got a result yet. The sup[port ambassador kept taking days off and repl... Latest reply by Paula

Hello! I'm running an experience on the 25th of this month, for which one guest has signed up. The guest would like to move her trip to the 23rd. How do I move the trip date of an already-booked experience? Thanks in advance! Rich Latest reply by Richard1365

This question focuses on understanding the measures and protocols implemented by Airbnb to ensure the safety and security of both hosts and guests throughout their stay. The individual is seeking information about the steps taken by Airbnb to create a sec... Latest reply by Paula

I was blocked due to party size. Latest reply by Paula

I want to book a place I can’t complete the process at first they’re asking for plaid name i don’t have it now they saying hard block problem Latest reply by Bhumika

I had never had such a bad experience with Airbnb; I and my friends booked ** and are terribly shocked and disappointed by the actual quality of the cottage when we got there. It looked totally opposite to what their pictures shown online. The door lock w... Latest reply by Ming-Lam0

Asking this as a guest with 10 years experience on the platform. I've recently cancelled a booking 30 minutes after arriving to the apartment - realizing that it didn't match what I expected. Unfortunate but such things happen. The host got very upset wit... Latest reply by Helen744

Within three refreshes the prices jumped three times about 2k! this is insane! has anyone manage to control this scam from Airbnb? help Latest reply by Paulina339

Hi, I have a guest who stayed at my house and smoked indoors, I've been working to get the smell out for days! The other thing is she stained a bunch of sheets and towels, and my couch! It seems maybe she did some hair treatment and the grease and color... Latest reply by Helen3

I will be leaving Airbnb and going to another platform because I am so upset with the support people not treating my complaints seriously and lying to me. I recently had an issue when I accepted a booking but the photo did not show the person's face. I a... Latest reply by Fred13