Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Just wanting some advice. I had a booking in the weekend for our unit. The sister of the guest that booked, text me several times- first to ask to bring her dog (I declined as we have a not pet policy). She then text me again today (3 days after checkout)... Latest reply by Justine336

On my last stay, I got a complaint from the host claiming that I had burnt the bedsheets with the iron (which I didn't use, haven't worn a shirt in ages), after years of perfect reviews for my tidiness Airbnb decides to side with the host and charge me fo... Latest reply by Lakeyia1

what is the basic criteria for airbnb charges. how it calculate Latest reply by Bhumika

First time using airbnb, I have reserved booking and been asked cor my debit card details dates and photo via facebook page the site says waiting for host to confirm reservation, however at the bottom of the page their is a red button showing booking ! I’... Latest reply by Bhumika

Wife came down with covid three days prior to visit. I tried to reschedule for a different date and was denied. Site told me I would be refunded $199 of the $693 I paid for the stay. I never received the refund, and host refuses even pay for the cleani... Latest reply by Helen3

Hi,I been using airbnb regularly over the last eight years.I've enjoyed staying in various places throughout the UK and feel that I've been a significant guest.I've recently recommended four other people to use airbnb in the UK through a friend of mine w... Latest reply by Bhumika

Hey guys, I just wanted to gain some insight on a situation I’ve had the last month or so. I got scammed whilst trying to book accommodation, a false ad planted on the Airbnb app. Really well done, fake chat service etc. My account has since been used ... Latest reply by Scott1147

I am trying to add a credit card, but there are NO fields available for name and address, so it is failing to be added. Latest reply by Jenny

Has anyone in an area which is being or likely to be impacted by Sargassum landing on your beaches noticing any slowdown in your bookings for the summer. Latest reply by Jenny

ABSOLUTELY RIDICULOUS!!!!! Look at this reply from support when I asked for a partial refund from a HOST that was NON RESPONSIVE after I arrived and there were not proper window coverings on the window that faced the busy street and a FRATERNITY house ... Latest reply by Kimberly968