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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

We're relatively new to Airbnb and still finding our feet. We're looking to amend the house rules and check in times we originally gave - our question is: For those guests who have already booked when these original rules and times were in place, do they... Latest reply by Anonymous

Hi all I'm interested in your thoughts about something I run into quite a bit. My space sleeps 4 adults. I have two double beds, and a single day bed with a pull-out trundle. So I can accommodate two couples, if they prefer to share, or three or four sin... Latest reply by Christine615

I set up my townhouse to be linen ready. The kitchen and bathroom towels seem to disappear and I have had to purchase more. How do hosts and your guests feel about having to provide their own linens? Latest reply by Sarah977

We have bookings for groups throughout July and August. We made cancellations and haven't hosted since the Pandemic. Are people hosting groups again and what is your take on this now. Are we classed as hospitality with different rules. Its all so confusin... Latest reply by Mike-And-Jane0

Helloi am new to AirBnB and I’ve received a very nice email from a family wishing to stay in my home whilst they are in the area on an adoption translation plan. They’d like the local council to pay the fee and they would have to pay on their behalf. Is t... Latest reply by Sarah977

Hi - I have changed check-in details to 'flexible' lockbox. Where do I put details so visitors will easily see we have lockbox entry? I have put it in the Guidebook, but I know some people don't read the guidebook because they ask questions and I want to ... Latest reply by Peter3019

I have a owner occupied Airbnb. It is pretty remote and I am constantly booked, which is wonderful. The Airbnb is self contained with its own private entrance bedroom, Bathroom, Screened In Porch, Deck and Kitchenette.My Question is... Do I need to be... Latest reply by John5097

Brand newbie ABB guest came to our space and tried to get in while our current guests were still there.... Newbie ABB guest does not have a check-in for another day. Assumed because we sent the code they could use it. Ay yi yi. We usually send the codes w... Latest reply by Suzanne302

Had to contact CS to authorize refund for guest cancellation (because the "authorize refund" button went away). Two CS reps later I was treated to a new height of absurdity in the florid language style of current reps: "I hope this message finds you in gr... Latest reply by Nick

With 11 listings, that's 11 TV's to constantly have to log people out of their streaming programs. It's a time consuming pain! I stumbled across Guest Mode hidden way down in a sub menu. This is a game changer for us! I know it sounds like a little th... Latest reply by Christine615