Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

So booked a week in May to Spain through Airbnb (first & possibly last time) and paid deposit through CC. A week later gets an email that booking is cancelled (no reason as to why) and deposit will be refunded. Although refund processed immediately by Air...

Hi all, recently my guest has taken my good quality towels (3 nos) that was being used less than 10x. I bought it quite cheap during a sale. Although the guest is quite cooperative, I need to get others opinion. When I revisit the shop, the similar qualit... Latest reply by Zunur0

I need you to please guide me on how to proceed with a guest who is currently in my property and since he arrived is complaining about several things... The first complaint was that the hot water in the shower did not last long ... I replied that he have ... Latest reply by Helen3

The first night my guest came (I was not there) her and her boyfriend walked around the whole house and entered every room including mine. The reason I know is because I have a camera in my bedroom. She then messaged me asking to sleep in my room because ... Latest reply by Anna8496

I had experienced 2 separate occasions where long stay guest (5 ~ 6 months stay) wanted to pay on a monthly basic saying that they were given allowance on a monthly basic by their employer. To allows this to happen, I had to block off the entire period as... Latest reply by Rowena29

I am curious if you offer any info or packages as a gift for when your guests arrive? I have an idea for something like this for your guests at no cost to you- but the gift is from you. Any feedback would be great! Thank you,Brie Latest reply by Rowena29

I have just initiated my second claim to Air BnB for damages to my guest house. The last time, a fraternity group held a party without my knowledge and caused extensive damage to carpets etc. I had to shut down to clean. Air BnB would not compensate me fo... Latest reply by Ruth425

I have a renter who keeps extending his stay as dictated by work but he needs to change credit cards. Is there a way to do this or even a way to end his stay and start another so he can chane cards? Latest reply by Roberta2

I stayed 4 nights in a Townhouse in Adelaide this Jan with my family. At the last night there was an attempted Break-In at the midnight when we were all in the house. A man banged our door hardly and loudly, kept saying "Open the F****** door!" "You are g... Latest reply by Sean433

Given a bad review by someone who never came!What do I do?Phil Latest reply by Stephanie