Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello! We are going away on holidays and are thinking about offering our new home as an airbnb. We have hosted in our previous home however my husband is a little concerned about the possibility that guests may stay and not leave our house after their tim... Latest reply by Sarah977

Hi all, I've been hosting for 3 years now and keep all my rooms really clean, but a current guest of mine who has been staying for a week now reported to me last night that she received a few bites while in the room she's staying in. The bites look like m... Latest reply by Charles224

In the attached screenshots, you will see a huge contradiction. In one of them, there is the false statement, "Pre-booking message: require guests to read and respond to a message BEFORE they confirm their reservation". In the other screenshot, where... Latest reply by Emilia42

BOOKINGS! We all know how important it is to get bookings, but sometimes, not having enough bookings can make one wonder: “what’s causing this? Could it perhaps be the low season, or maybe some other factors?” This is where the Community Center, a p... Latest reply by Huma0

I recently rented a property in Dubai managed by [Host] and the service was abysmal. Didn’t provide an access card to the building and waited for me to complain before they started to look into the matter. I chased numerous times daily — all the while nee... Latest reply by Mary996

Any other hosts having similar Issues with guests smoking in the house. and if so, how do you deal? I now plan to start asking guests before arrival if they plan to smoke in the house so I can cancel them. Airbnb can penalize all they want at this point. Latest reply by Penny409

Hi everyone!Has the IB cancellation policy changed? Two days ago I wanted to cancel a reservation with one of the three penalty free cancelation but that was no longer an option and I got this new screen instead. The only option for penalty free was if ... Latest reply by Huma0

Hello!I have been using Airbnb for 2 weeks ago, and I am having a fund that I want to withdraw my earned Funds, the problem that I am facing I added up the payout method and the system itself is instructing me to use a Payoneer account, I have requested P...

Last week we hosts rented an Airbnb on Kauai, Hawaii. The place was nice. We were charged a $175 cleaning fee which we paid of course, though it seems high. However, we received a notice from their cleaning company that they expected us to wash, dry, and ... Latest reply by Sarah977

This was from my Instagram account, a direct message. "I LOVE LOVE LOVE your pics of your space. I wanted to book a stay for a few days in May. How open are you to having guests do some decorating? When I stay places I find I am most comfortable if I can... Latest reply by Ryan2352