Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I had a booking reservation for 2 people. The night before check in, the guest disclosed he was bringing “pets”. I have pets fees and strict pet rules because we have pets too. He was able to bypass the fees and conversation about rules and restrictions ... Latest reply by M199

How are Australian hosts requesting proof of vaccination? It’s something I want to add to my house rules and request. Am I within my rights? Is there a way to request this politely? Latest reply by Sarah977

We had a booking for last night and tonight and the guests have not shown up yet. What do we do? Latest reply by Sarah977

Hi everyone, we are new to Airbnb and have just had our second guest and her party of 8 including herself leave after a 4 night stay. she mentioned during her stay that they are enjoying the stay very much. There was no other queries or concerns from thei... Latest reply by Sarah977

A bit background: I'm a fairly new host. And I know that I'm caring about it way more right now because I am just starting out, and I will get used to this. Story: Guest did a same day booking yesterday for an entire place. They will be staying for 2 nigh... Latest reply by John5097

Hi to the community, I got my post up in a hurry before Christmas, now that has passed I'm realizing that it needs some attention. I would love to hear your ideas of how to better grab people's attention with listing description, and overall critique of t... Latest reply by Sally849

Hi, My husband and I are somewhat experienced in the hosting world. We just listed our new place and have our second set of guests currently in the property. Communication with the group has been challenging to say the least. When the booking first came ... Latest reply by Sophie122

Hi guys, so I’ve been hosting Airbnb since April of this year and have had nothing but great reviews. All of my stays so far have pretty much been short stays except for this one. My place is for up to four people, this reservation was booked for only ... Latest reply by Jasmine343

Hello! Had a guest book for 6 nights. The house was cleaned as usual, with every service wiped down, all lamps and shades wiped down, careful attention to dust ( we are in New Mexico so it is everywhere). Usually there is a linen spray used on all fabric... Latest reply by Sarah977

Hello, this is very unusual for us to write but the current guest is making us feel very uncomfortable and it is seems that she is keep giving us bad times with BAD Feedback for our apartment yet she doesn't want to go.From the moment she entered the apar... Latest reply by Branka-and-Silvia0