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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I have 2 guests are staying 12 nights. They messaged me, after checking in, saying their 3 children will be joining her the last 7 nights. I contacted superhost support to find out how to change the price and they ended up doing it for me. I have a ... Latest reply by Mike-And-Jane0

Thought would be useful to share our experience with hosts in colder climates: despite clearly stating our heating limitations in the house rules and proving that the property was heated above the upper limit during the guests' stay, Airbnb ruled that a 1... Latest reply by Liliya20

Reacting to guest feedback is not just a task; it’s a vital component of fostering a positive and responsive environment. When guests take the time to share their thoughts, it’s an opportunity to demonstrate that their opinions are valued and acknowledged... Latest reply by Michelle184

First time using Airbnb, friends and i have to sign on a house rules paper. At the bottom it says to put our names, date, and the unit # we'll be staying in. I'm confused since the place we'll be staying in says "Entire Condo" but we have to sign the Unit... Latest reply by Paula

good evening, i need to enter my phone number to my page, but i have exceeded my attempts, my SMSs are not coming through on phonei also want to change cover photo Latest reply by Paula

I have an issue.I made a last minute booking for an Air BNB stay. Upon the acceptance of my reservation the money was removed from my bank account. I checked in and all was going smoothly. I was 4 days into my 9 day stay with wife and kids. Air BNB called... Latest reply by Chris-G1

So I tried to book a villa last September. I paid by voucher however Airbnb had a technological issue which prevented me from using this voucher so I had to pay (essentially double paid). they would not let me refund this credit and I escalated this issue... Latest reply by Gina2084

Hi, I just finished furnishing a self contained unit with separate entrance, to offer to front-line workers at a discount. But now the option button on top of listings page is no longer there?Does anyone know, is this no longer an option to make a unit av... Latest reply by Jrue0

I recently had a short stay 2 nights- in an apartment. Checked in at 3pm. That evening went to use shower to shower 2 children. Only boiling hot water in the bathroom, kitchen sink and bathroom sink.had to shower in shower next to the public pool. Had to ... Latest reply by Helen744

This was the most unusual request I have ever had and I’m so glad I said yes. A man in his 40’s contacted me saying his wife’s cancer had taken a turn for the worse and she was now being put on hospice. She was in a hospital about 30 miles from me. Their ... Latest reply by Nikola15