Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

My boss wants me to book her business reservations, so I've set up an account using my company email. Her cell number is required for the reservation - the problem is her cell number is already associated with her personal Airbnb account, and I can't comp... Latest reply by Alexandra199

I booked accomodation in Alkmaar Amsterdam for 21st to 24th of April. I paid $aud598.48 I have no confirmation as to my acceptance. Please let me knoe if my booking was successful asap. I will be travelling in 4 days. Christine ** Australia. **[Personal ... Latest reply by Christine3560

My name is Rabie, I have a wonderful villa in Marrakech. I listed it on Airbnb for almost 6 months now. But I didn’t get a single booking. I am sure I had done something wrong. I need help Latest reply by Pat271

Hi Airbnb community I’m a little concerned for a guest that checked in at my new listing. They stated they were coming in for a business trip and needed a place to live almost acting as if they were tenants and not guest. I then asked if she was moving an... Latest reply by Sunte0

Hi, I have been hosting with AirBNB at our rental apartment for some time. I have now decided to rent out our home when we go on vacation. I am getting ready for my first guests at our home next month. I rent out my entire home (except one closet and t... Latest reply by Linda3898

I have someone who wants to cancel because her travel partner canceled on her. But I see that she booked her reservation as non-refundable. Is there anything I am supposed to do? Does the reservation just sit there and she just doesn't show up or is she s... Latest reply by Fred13

When I attempt a search in the mobile app exactly like I have done numerous times in recent days, I get the error "You do not have permission to access this resource." I can change the dates and the search works fine. I have logged in properly and can swi... Latest reply by Arif128

Has there been a change to the guest booking side in the past week? I've had the last 3 guests all tell me they are wanting to check in around midday. This is so tedious, as now I have to respond to them all politely pointing out my check-in time and if w... Latest reply by Mariann4

In two weeks Airbnb canceled few of my reservations with the reason “this reservation doesn’t appear to be legitimate” and refunded the guests. A Two weeks before that Same guests requested me to cancel their reservations so they can get full refund,but I... Latest reply by Maya415

Hello. My guest got injured in my airbnb and had to go to A&E. I'm in the UK. Do I need to let airbnb know about this proactively, or only when there is a claim from the guest for the bodily injury? At the moment, there's no claim submitted Latest reply by Bhumika