Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

A recent guest did not show show up for their reservation, did not respond to messages, did not cancel, did not request a refund, and did not respond when I let them know I was refunding their cleaning fee, when I let them know I was sorry they were unabl... Latest reply by Normen0

Current guest is saying the mattress is causing her night sweatswants a refund Latest reply by Emiel1

hello I recently reactivated my listing account I am not sure about payout methods. seems like I can accept reservations but I don't know where the payout money is gonna come from since I didn't set out a payout method.thank you very much Latest reply by Sarah977

How do I hand my keys to my tenants without me meeting them. I live in a different state so meeting f2f is really an issue to me. I am new to hosting please give me some advice. tq Latest reply by Ng31

Our guests (they are leaving today) apparently left the house the other day with a plugged toilet on the second floor. We don't know if they knew that or not. They returned after a long day of sight seeing (1am) and discovered the toilet had overflowed an... Latest reply by Laurel150

Hi, Have been a host here for quite some time. I love AirBNB btw, but, it seems unfair for Indonesian guest to getting rental quotation in US$? Imagine you are in US but have to use Chinese Yuan to rent a place in New York. Also, the only payment Payonee...

Hi I'm new to hosting and my traveler book a reservation and wanted the payment option but her credit card company charged her the full amount of the rental. This is what she wrote to me: Hi Judi - I just checked my credit card statement and see I was ch... Latest reply by Lawrene0

I just had to write a review for a millennial-generation guest who clearly does not understand the importance of communications. From the start his communications were terse and I nearly declined the reservation. Booking message was terse and made me ner... Latest reply by Katrina79

The last few booking have slept on top of the quilts/comforters then taken a clean one out of the closet to cover up. Does anyone else experience this..I wash in hot/ dry in hot and today started adding laundry sanitizer. My rooms and beds are throughly s... Latest reply by Sarah977

So we had a guest complain that the neighbors were using a leaf blower and it disturbed them for about a half hour. Beyond rolling my eyes I am wondering if anyone else has had this issue? I am not sure exactly which neighbor this might be TBH but I reall... Latest reply by Kevin1322