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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I am not sure if I can cancel a guest and they pay no Penalty? We are still under lockdown and my guests for May where able to cancel but I reached out to my guest for end of June( only coming for 4 days) to see if he would like to change his dates or can... Latest reply by Marit-Anne0

The Air BNB COVID extenuating circumstances policy allows any guest to cancel at any time and receive a 100% discount. As a host, you want people to cancel sooner rather than later so you can free up your calendar to accept future bookings or possibly hos... Latest reply by Denise249

I just received a phone call from AirBNB customer service regarding a guest I am currently hosting for their second night. She instant-booked, and it wasn't until after the booking that I noticed she has a 2.5 star rating - a previous host mentioned she ... Latest reply by Danielle476

I'm a Superhost and I had booked a room for April 9th-14th in New York City.On March 13th Governor Cuomo said, "My guess is in the state, we already have thousands of cases,".By March 13th Broadway had canceled all shows and so I canceled my reservation w... Latest reply by Susan17

Hi Everyone, In February of 2020, I booked a 5 day trip to Malta for this upcoming June. I booked a hotel for the first three nights and an Airbnb for the remaining two nights will be spent at the booked Airbnb. Unfortunately, the COVID-19 came into the w... Latest reply by Nanxing0

Sojust saw a guest who cancelled on March 13 th and agreed our policy on no refunds, his choice, no illness, no lockdown, no flight protection... he chose not to travel because his friends didn’t want to...his arrival date two days later.he did not come t...

"For reservations booked on or before March 14 with a check-in after May 31, we recognize there may still be uncertainty. In the coming weeks, we’ll be asking hosts and guests to revisit these reservations and choose to either cancel or re-commit to the r... Latest reply by Simon2553

Can anyone tell me if there is a form to fill in to claim 25% of my lost earnings. I've lost 8 bookings thus far. Shula Latest reply by Gordon0

We unfortunately had a hostile guest and had to have him removed from the house, now his review is posted on the listing. Why will Airbnb not remove it? My wife who cares for our 7 month old child was not comfortable interacting with this guest do to hi... Latest reply by Ute42

Hi, Our host cancelled our reservation a couple hours before check in due to a plumbing leak in early March, 2020. The host said she cancelled the booking and Air Bnb should be reaching out regarding a refund. We have not received any communication from A... Latest reply by Sarah977